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A leading tech company in travel is seeking an Application Engineer to manage customer and technical issues, ensuring exceptional service and support. The ideal candidate has expertise in the Rail or Travel domain, strong skills in XML and JSON API flows, and is experienced in customer support for large enterprise clients. This role offers a hybrid working model and a competitive benefits package, including private healthcare and career development opportunities. Join a team dedicated to revolutionizing travel for a better tomorrow.
AtSilverRail,we'reon a mission to reshape the way the world travels, andwe'reinviting you to be part of this journey. Rail is becoming the go-tochoicefor short and medium-haul travel worldwide, andwe'rehere to help make it happen.
In the face of the ongoing climate crisis, our vision iscrystal clear. We are transforming the online customer experience for rail travel, making it easier than ever for customers to find, buy and use rail. Ourcutting-edgetechnology is the backbone of rail and travel agencies worldwide, making it effortless for travellers to choose the eco-friendlyoptionand reduce their carbon footprint.
We havenearly 15years of trailblazing success behind us, and our teams are spread across the globe, with bases in London, Boston, Brisbane, and Stockholm. We thrive on the philosophy of 'fail-fast-fail-early,' which drives us to find ingenious solutions to complex challenges.
Joinus, andhelp shape the future of travel!
As an ApplicationEngineer,you’llbepart oftheteamresponsibleformanagingour customer and partnertechnicalissues.You willtriage,escalate,recreate,respondtoand resolvetechnical issues,owning the problem from identification to resolution,allwhilst providing exceptionalserviceto internal and external stakeholders.You will also be looked to as the expert on our Products from a technical perspective, demandingsignificanttechnicalknowledge andexperience withAPIs,andideallywithprior knowledge or experience oftheRailorTravelsector.
Our values are simple: Do Good by working for a better tomorrow; Think Big Act Smart by being curious,adaptableand data-driven; and remember that through collaboration we will always be Stronger Together .
*We are a neurodiverse employer and are working hard to improve our recruitment processes, so if there is any way that we can make the recruitment experience better for you then pleaselet us know in your application- all information will be treated as strictly confidential*
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.