Manager Operation jobs in United States

Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots — ideal for the modern traveller.

Our mission is to help guests experience the city on their own terms — combining independence and hospitality in every stay. We’re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of.

We’re now hiring a General Manager, in Staycity Edinburgh (Westend) to help shape the Staycity guest journey.

Benefits:

• Paid family leave (>1 year of service)

• Bonus scheme that rewards high performers; based on our core values and tied to individual property goals

• Discounted rates for overnight stays for you, your family and friends

• Refer and earn scheme - earn up to £/€550

• Cycle to work scheme - to support a healthy lifestyle and our planet

• Education Support to help you foster new skills

• Volunteer days: 2 paid volunteer days per year

• Support for you and your family when you need it with our Employee Assistance Program (EAP)

• As a General Manager, you will be automatically enrolled into our leadership program: Elevate - designed to harness your skills and make you an even better values driven and commercially astute leader.

We would love you to have:

• Proven leadership experience and 3+ years in a similar level role, along with significant experience within the hotel or aparthotel sector

• Full working proficiency in English

• Demonstrated success in driving revenues through the strategic management of commercial initiatives

• Humble and approachable, fostering a positive and inclusive work environment

• Forward-thinking and innovative, always looking for opportunities to improve operations

• Self-motivated and able to inspire and lead the team effectively

• Energetic, flexible, and adaptable to changing circumstances

• Possesses a keen eye for detail and is highly organized

• Ability to adapt effectively and make decisions under pressure

• Proficiency in engaging in strategic business discussions at a higher level

• Demonstrable ability to motivate, appraise, support and challenge the team to deliver world-class results on every aspect of the business

• Experience in providing training, guidance, and support to all teams, actively participating in day-to-day department activities and driving the culture of the team

• A bachelor's degree in Hospitality Management or a related field is preferred

What you can do for us:

• Support all HODs in all aspects of running the property, including front office, housekeeping, maintenance, sales and revenue

• Ensure that all departments operate within the Staycity Group brand SOPs, monitoring and taking action to any feedback within a timely manner

• Regularly evaluate individual and team performance against their goals to drive a high performance culture. Offer constructive feedback through on-the-job training, performance appraisals, one-on-one discussions, and team meetings.

• Produce forecasts for revenues and costs and monitor that these are maintained within budgetary constraints and communicate to the EOD any shortcomings as soon as possible

• Ensure the hotel complies with all legislation and Staycity Group requirements regarding H&S and any other statutory regulations

• Enhance the team's skills and knowledge by delivering department-specific training plans that align with our strategic goals

• Cultivate collaborative relationships with other departments, fostering effective communication and teamwork across the organization.

• Monitor and action feedback received through guest satisfaction surveys, 3rd party websites and from guests after, and during their stay and resolve any guest disputes and complaints in a professional manner and within guidelines issued

Join us and be part of the journey.