General Manager Staycity - Operations · Staycity Operations · Staycity Edinburgh

Staycity Group; City of Edinburgh; On-site; GBP 150,000 - 200,000; Full time

Job summary

A prominent hotel brand in Edinburgh is seeking a General Manager to shape the guest journey. You will lead all departments, ensuring compliance with standards while optimizing operations. Ideal candidates will have over 3 years of leadership experience in the hotel sector and a bachelor's degree in Hospitality Management. The role emphasizes strategic revenue management, team motivation, and maintaining high guest satisfaction. Strong organizational skills and innovation are essential for success in this dynamic position.

Benefits

Paid family leave after 1 year

Bonus scheme for high performers

Discounted rates for stays

Refer and earn scheme

Cycle to work scheme

Education support

Paid volunteer days

Employee Assistance Program

Leadership program enrollment

Qualifications

• 3+ years in a similar leadership role within the hotel sector.
• Experience in driving revenues through strategic initiatives.
• Ability to inspire and lead a team effectively.

Responsibilities

• Support all Heads of Departments in running the property.
• Ensure compliance with brand standards and regulations.
• Evaluate performance to drive a high-performance culture.
• Produce revenue and cost forecasts and communicate discrepancies.
• Deliver training plans aligned with strategic goals.
• Maintain guest satisfaction and resolve complaints professionally.

Skills

Leadership experience

Full working proficiency in English

Revenue management

Positive work environment fostering

Innovative thinking

Self-motivated leadership

Organizational skills

Decision making under pressure

Strategic business engagement

Team motivation and appraisal

Training and guidance

Bachelor's degree in Hospitality Management

Education

Bachelor's degree in Hospitality Management or related field

Job description

Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots — ideal for the modern traveller.

Our mission is to help guests experience the city on their own terms — combining independence and hospitality in every stay. We’re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of.

We’re now hiring a General Manager, in Staycity Edinburgh (Westend) to help shape the Staycity guest journey.

Benefits:

• Paid family leave (>1 year of service)

• Bonus scheme that rewards high performers; based on our core values and tied to individual property goals

• Discounted rates for overnight stays for you, your family and friends

• Refer and earn scheme - earn up to £/€550

• Cycle to work scheme - to support a healthy lifestyle and our planet

• Education Support to help you foster new skills

• Volunteer days: 2 paid volunteer days per year

• Support for you and your family when you need it with our Employee Assistance Program (EAP)

• As a General Manager, you will be automatically enrolled into our leadership program: Elevate - designed to harness your skills and make you an even better values driven and commercially astute leader.

We would love you to have:

• Proven leadership experience and 3+ years in a similar level role, along with significant experience within the hotel or aparthotel sector

• Full working proficiency in English

• Demonstrated success in driving revenues through the strategic management of commercial initiatives

• Humble and approachable, fostering a positive and inclusive work environment

• Forward-thinking and innovative, always looking for opportunities to improve operations

• Self-motivated and able to inspire and lead the team effectively

• Energetic, flexible, and adaptable to changing circumstances

• Possesses a keen eye for detail and is highly organized

• Ability to adapt effectively and make decisions under pressure

• Proficiency in engaging in strategic business discussions at a higher level

• Demonstrable ability to motivate, appraise, support and challenge the team to deliver world-class results on every aspect of the business

• Experience in providing training, guidance, and support to all teams, actively participating in day-to-day department activities and driving the culture of the team

• A bachelor's degree in Hospitality Management or a related field is preferred

What you can do for us:

• Support all HODs in all aspects of running the property, including front office, housekeeping, maintenance, sales and revenue

• Ensure that all departments operate within the Staycity Group brand SOPs, monitoring and taking action to any feedback within a timely manner

• Regularly evaluate individual and team performance against their goals to drive a high performance culture. Offer constructive feedback through on-the-job training, performance appraisals, one-on-one discussions, and team meetings.

• Produce forecasts for revenues and costs and monitor that these are maintained within budgetary constraints and communicate to the EOD any shortcomings as soon as possible

• Ensure the hotel complies with all legislation and Staycity Group requirements regarding H&S and any other statutory regulations

• Enhance the team's skills and knowledge by delivering department-specific training plans that align with our strategic goals

• Cultivate collaborative relationships with other departments, fostering effective communication and teamwork across the organization.

• Monitor and action feedback received through guest satisfaction surveys, 3rd party websites and from guests after, and during their stay and resolve any guest disputes and complaints in a professional manner and within guidelines issued

Join us and be part of the journey.