Jobs in Oxford, United States
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Remote SaaS Service Desk Analyst—App Support
Job summary
A leading technology firm is seeking a Remote Service Desk Analyst - Application Support in England. The role involves providing technical support and exceptional customer service for clients globally. Candidates should have a minimum of 2 years’ experience in a SaaS environment and technical skills in service desk management tools. This position promises career growth and various benefits, including company bonuses, and requires strong communication and collaboration skills.
Benefits
Qualifications
- Minimum 2 years of experience as a Service Desk Analyst in SaaS application environment.
- Minimum 2 years of experience in the software industry.
- Understanding of data interchange formats such as JSON and XML.
Responsibilities
- Support multiple client engagements simultaneously.
- Manage ticket resolutions within agreed SLA times.
- Collaborate with global support team members.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.