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IT Service Desk Analyst
Job summary
A Managed Service Provider in Manchester is looking for an IT Service Desk Analyst. The successful candidate will deliver technical support and work on various client infrastructures. Candidates should possess strong communication skills and understand server and network fundamentals. Prior support experience is advantageous, and training will be provided for skill enhancement. This role comes with competitive benefits, including annual leave, pension scheme, and strong career development pathways.
Benefits
Qualifications
- Previous experience in a support role is advantageous.
- Familiarity with hardware fault finding and resolution.
- Experience in a Managed Service Provider context is beneficial.
Responsibilities
- Deliver remote and onsite technical assistance across client environments.
- Provide support in a fast-paced service desk setting.
- Assist senior engineers with installations and upgrades.
Skills
Tools
Salary: Up to £25,000 per annum
Location: Manchester
We are a large, established Managed Service Provider delivering a comprehensive range of technical and professional support services to organisations across the North of England. Our teams specialise in IT, HR, Finance, Safeguarding, Payroll and more, working from a modern, well-connected office with excellent facilities.
As an MSP, we pride ourselves on delivering responsive, customer-focused, high-quality services to a diverse portfolio of clients, ensuring their systems run efficiently and securely.
- Providing exceptional support to our clients and partners
- Maintaining a strong service culture based on reliability, accountability and trust
- Investing in our people and supporting their professional growth and wellbeing
We are seeking a proactive and technically capable IT Service Desk Analyst to join our busy support team. You will deliver remote and onsite technical assistance across a wide range of client environments, working on a fast-paced service desk with exposure to varied infrastructures and technologies.
You’ll also have opportunities to work alongside senior engineers on installations, upgrades and projects, supported by ongoing training to enhance your technical skillset.
- Strong communication skills and a customer‑first mindset
- A solid understanding of server and network fundamentals
- The ability to diagnose and resolve a variety of technical issues
- Previous MSP or multi‑site support experience (advantageous)
- Experience supporting schools or education clients is beneficial but not required
- Microsoft Windows Server and desktop environments
- Active Directory (user management, Group Policy, software/printer deployment)
- Device deployment, configuration and support
- Hardware fault finding and resolution (servers, laptops, desktops, printers)
- Experience with A/V technologies (touchscreens, projectors, interactive panels)
- Network support, management, diagnostics and auditing
- Over average annual leave plus bank holidays and Christmas office closure
- Local Government Pension Scheme membership
- Free onsite parking
- Strong training and career development pathways
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.