IT Service Desk Analyst

Nextech Group; Manchester; On-site; GBP 21,000 - 25,000; Full time

Job summary

A Managed Service Provider in Manchester is looking for an IT Service Desk Analyst. The successful candidate will deliver technical support and work on various client infrastructures. Candidates should possess strong communication skills and understand server and network fundamentals. Prior support experience is advantageous, and training will be provided for skill enhancement. This role comes with competitive benefits, including annual leave, pension scheme, and strong career development pathways.

Benefits

Above average annual leave

Local Government Pension Scheme membership

Free onsite parking

Strong training and career development pathways

Qualifications

• Previous experience in a support role is advantageous.
• Familiarity with hardware fault finding and resolution.
• Experience in a Managed Service Provider context is beneficial.

Responsibilities

• Deliver remote and onsite technical assistance across client environments.
• Provide support in a fast-paced service desk setting.
• Assist senior engineers with installations and upgrades.

Skills

Strong communication skills and a customer‑first mindset

A solid understanding of server and network fundamentals

The ability to diagnose and resolve a variety of technical issues

Previous MSP or multi-site support experience

Experience supporting schools or education clients

Tools

Microsoft Windows Server

Active Directory

A/V technologies

Network management and diagnostics

Job description

Role: IT Service Desk Analyst

Salary: Up to £25,000 per annum
Location: Manchester

About the Organisation

We are a large, established Managed Service Provider delivering a comprehensive range of technical and professional support services to organisations across the North of England. Our teams specialise in IT, HR, Finance, Safeguarding, Payroll and more, working from a modern, well-connected office with excellent facilities.

As an MSP, we pride ourselves on delivering responsive, customer-focused, high-quality services to a diverse portfolio of clients, ensuring their systems run efficiently and securely.

Our Values

• Providing exceptional support to our clients and partners
• Maintaining a strong service culture based on reliability, accountability and trust
• Investing in our people and supporting their professional growth and wellbeing

The Role

We are seeking a proactive and technically capable IT Service Desk Analyst to join our busy support team. You will deliver remote and onsite technical assistance across a wide range of client environments, working on a fast-paced service desk with exposure to varied infrastructures and technologies.

You’ll also have opportunities to work alongside senior engineers on installations, upgrades and projects, supported by ongoing training to enhance your technical skillset.

What You Will Bring

• Strong communication skills and a customer‑first mindset
• A solid understanding of server and network fundamentals
• The ability to diagnose and resolve a variety of technical issues
• Previous MSP or multi‑site support experience (advantageous)
• Experience supporting schools or education clients is beneficial but not required

Key Technical Skills

• Microsoft Windows Server and desktop environments
• Active Directory (user management, Group Policy, software/printer deployment)
• Device deployment, configuration and support
• Hardware fault finding and resolution (servers, laptops, desktops, printers)
• Experience with A/V technologies (touchscreens, projectors, interactive panels)
• Network support, management, diagnostics and auditing

Benefits

• Over average annual leave plus bank holidays and Christmas office closure
• Local Government Pension Scheme membership
• Free onsite parking
• Strong training and career development pathways