Customer Service Assistant jobs in United States
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Job summary
A popular shopping destination in Poole seeks a passionate sales consultant to join their team. You will support the store's objectives by providing excellent customer service, managing a team, and leading customer query resolution. Ideal candidates will have retail experience and strong communication skills. This is a part-time position with evening and weekend availability.
Benefits
Qualifications
- Minimum of 1 year of experience in a supervisory/management role.
- Experience with store KPI’s and targets.
- Flexibility to work evenings and weekends.
Responsibilities
- Help manage a team by training and coaching.
- Resolve customer queries and complaints.
- Promote the company in the local marketplace.
Skills
Education
The Fragrance Shop are on the lookout for a passionate, ambitious, and experienced sales consultant to join their team in Poole.
The successful candidate will support the store to achieve company objectives by providing excellent customer service. The role will include leading customer service focus by playing a hands on role and vital keyholder responsibilities.
Help to manage a team of consultants by training, coaching, delegating and empowering them to provide excellent customer service in a friendly environment
Take a lead role in resolving customer queries and complaints
Ensure that all products are presented/displayed to their best advantage, following guidelines
Actively promote the company and the store in the local marketplace
Ensure that all products are correctly coded, priced and correct POS is used at all times
Continue to develop self and role by studying relevant training materials and store information
Carry out any reasonable tasks as requested by Store Manager/Area Manager
All the above to be carried out in a timely, efficient, and cost-effective manner
Educated to GCSE level or equivalent
Business related qualification
A minimum of 1 years of experience in a supervisory or management role (retail industry preferred!)
Proven experience working with store KPI’s and towards store targets
Visual merchandising skills and commercial awareness to impact business knowledge
Flexibility to include evenings and weekends
Adaptable with a ‘can do’ attitude
Strong communication and interpersonal skills
- Exciting store incentives
- Training and development programmes
- Progression opportunities
Role type: Part-Time, Permanent
Work schedule: 12 hours per week (Monday to Friday, with some weekend work/overtime as required).
Location: The Fragrance Shop, Poole, BH15
Established in 1994, The Fragrance Shop is known for its passionate and innovative nature within the fragrance industry, and we are the UK’s largest, independent fragrance retailer. Our aim is to create mainstream and luxury fragrance, which is affordable and accessible for all, and we showcase over 130 luxury Fragrance brands in our stores. 200+ nationwide and online!
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.