Customer Care Assistant jobs in United Kingdom

The Nippon Express Group stands as a prominent global logistics service provider, with its headquarters located in Tokyo, Japan. Our extensive portfolio encompasses a variety of services, including air and ocean freight forwarding, cargo handling, relocation services, and warehousing operations. With a workforce exceeding 73,000 professionals across more than 50 countries and regions, the NX Group is distinguished by its extensive international reach. Nippon Express first entered the UK market in 1970, following the increasing demand for Japanese goods in Europe. Since then, the company has developed a strong presence in air, sea, and road freight services, supporting various industries, including automotive, pharmaceuticals, electronics, and fashion. With key offices and logistics centres in London, Glasgow, Manchester, and other strategic locations, Nippon Express UK plays a crucial role in facilitating trade between Japan, the UK, and Europe. The company continues to evolve by incorporating digital logistics solutions and sustainability initiatives to enhance efficiency and reduce environmental impact.

What are we looking for? As we look to strengthen our sales team across the UK we are on the hunt for a Sales Executive that has extensive experience within Air, Sea and Road Freight sales. This will be a field sales position covering either the Midlands or London and the surrounding areas. In this crucial role, you will be on the road driving and generating new business development through selling NX Air, Sea, Road, and Warehousing product portfolio whilst building strong long lasting relationships with new and existing customers to maximize both customer satisfaction and revenue. To succeed at NX you will need to be a resilient, determined salesperson who has experience in targeting, researching, and hunting new business leads and managing the sales process through to order and delivery. As a Sales Executive, you will receive an excellent annual salary coupled with a generous sales incentive scheme, car allowance, and access to an extensive range of NX company benefits and the opportunity to progress within the company, either in your own country or internationally. This role is more than just hitting your KPI's but playing an important role to build relationships and our brand in the region. This role offers an exciting opportunity to contribute to the success of a leading logistics company and shape the future of Nippon Express in the UK. If you are an experienced freight sales professional with a proven track record and a passion for excellence, we would love to hear from you.

• Prospect and develop new opportunities through various means such as telemarketing, direct mail, and client visits to qualify and develop prospects
• Build a strong portfolio of accounts from targeted business development and existing network of clients
• Cold call and schedule regular meetings (under KPI management) with prospects and established clients; provide a consultative service tailored to their needs, including up-selling to established clients
• Promote Nippon products & services through delivery of product presentations and demonstrations
• Work strategically with the UK sales team to plan and execute sales strategies to increase personal and group profitability
• Act as initial point of contact for commercial customer enquiries, escalations and queries
• Submit regular personal budgets, opportunity pipelines and weekly activity reports using Salesforce
• Identify ways to improve services and quality to customers to encourage continued business development and customer longevity
• Create Standard Operating Procedures with operational departments to ensure seamless introduction of new accounts
• Manage client base in nominated areas and resolve early-stage operational and financial issues in collaboration with operations

• Experienced hunter in Air/Ocean/Road/Logistics
• Commercial thinker with tenacity and drive to succeed
• Ability to work on own initiative and be proactive in understanding client needs
• Outstanding communication, persuasive and influencing skills
• Professional who can win business on service, not just price
• Ability to develop winning proposals and costing schedules to beat competitors
• Entrepreneurial edge to enhance the sales process and win new business
• Experience in freight forwarding/logistics with a proven field sales track record
• Ideally educated to degree level

• Competitive salary and benefits package
• £500 per month car allowance (£6,000 per annum)
• Growth opportunities within a dynamic and global organization
• A collaborative and supportive work environment
• Exposure to international markets and logistics networks
• Life Assurance
• Private Healthcare & EAP
• 20 days holidays (rising to 25 after 5 years) + bank holidays
• Free parking at all of our sites

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: IT Services and IT Consulting

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