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Visitor Experience Lead – Science Centre
Job summary
A local charity is seeking a Visitor Operations Supervisor to lead the team at the Winchester Science Centre. The role involves ensuring exceptional visitor experiences through team management and operational oversight while working closely with other departments. The ideal candidate will have supervisory experience in a visitor-facing setting and a strong passion for customer service. Benefits include flexible working arrangements and a supportive environment committed to enhancing visitor interactions.
Benefits
Qualifications
- Experience in a customer-facing supervisory role is essential.
- Ability to lead and motivate diverse teams under pressure.
- Strong problem-solving skills and a focus on customer satisfaction.
Responsibilities
- Lead the Visitor Operations team ensuring a seamless visitor experience.
- Manage daily operations and staff performance during shifts.
- Handle visitor inquiries and complaints with professionalism and empathy.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.