Visitor Experience Lead – Science Centre

Wonder Seekers; Winchester; On-site; GBP 27,000; Full time

Job summary

A local charity is seeking a Visitor Operations Supervisor to lead the team at the Winchester Science Centre. The role involves ensuring exceptional visitor experiences through team management and operational oversight while working closely with other departments. The ideal candidate will have supervisory experience in a visitor-facing setting and a strong passion for customer service. Benefits include flexible working arrangements and a supportive environment committed to enhancing visitor interactions.

Benefits

Life assurance

Electric vehicle salary sacrifice scheme

Enhanced pension contribution

Free tickets to the Science Centre

Qualifications

• Experience in a customer-facing supervisory role is essential.
• Ability to lead and motivate diverse teams under pressure.
• Strong problem-solving skills and a focus on customer satisfaction.

Responsibilities

• Lead the Visitor Operations team ensuring a seamless visitor experience.
• Manage daily operations and staff performance during shifts.
• Handle visitor inquiries and complaints with professionalism and empathy.

Skills

Supervisory experience

Strong communication skills

Customer service skills

Event supervision

Team motivation

Cash handling

Knowledge of health and safety

Job description

A local charity is seeking a Visitor Operations Supervisor to lead the team at the Winchester Science Centre. The role involves ensuring exceptional visitor experiences through team management and operational oversight while working closely with other departments. The ideal candidate will have supervisory experience in a visitor-facing setting and a strong passion for customer service. Benefits include flexible working arrangements and a supportive environment committed to enhancing visitor interactions.