Admin Support

Family Action Partnership; Bolton; On-site; GBP 60,000 - 80,000; Part time

Job summary

A community support organization in Bolton is looking for an Admin Support to provide essential administrative assistance. The role is part-time, offering 15 hours per week, and focuses on customer service, with an emphasis on mental health understanding. Ideal candidates should have good communication and IT skills. The position comes with various benefits, including matched-pension contributions and ongoing professional development opportunities. A background in mental health awareness is advantageous.

Benefits

Up to 6% matched-pension contributions

Flexible working arrangements

Eye care vouchers

Ongoing quality training and career development opportunities

Qualifications

• An interest in working in an office environment.
• Understanding of mental health and its impact on day to day living.

Responsibilities

• Answer the telephone and respond to queries.
• Record information for self-referrals.
• Support the administration of group support.
• Comply with Family Action’s Safeguarding policies and procedures.

Skills

Good written and oral communication skills

Good interpersonal skills

Good organisational skills

Good IT skills

Job description

3. About the role## Admin SupportJob Reference:1655Location:Greater ManchesterHours of Work:15 hours per week (part-time)Salary:£13.45 per hourContract Type:PermanentClosing Date:02 Jan 2026### About the roleAdmin Support Service: BAND – Community mental health project based in the borough of Bolton Location: Bolton Hours: 15 hours per week (part-time) Salary: £13.45 per hour Contract type: Temporary (Starting Jan 2026 to June 2026, 6 month fixed term contract) Family Action & the Role’s Impact: Family Action is a registered charity, building stronger families since 1869. Today we work with more than 60,000 families in over 200 community-based services, as well as supporting thousands more through national programmes and grants. We transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation. About the service This post is being offered as part of a pilot project in partnership with Bolton CVS. The project aims to offer a learning and experience opportunity to people who are currently not in paid employment, who have not been seeking work within the last 4 weeks and/or are unable to start work within the next 2 weeks. This can include: • Full time students • Employment Support Allowance, Incapacity Benefit, Income Support claimants • Universal Credit claimants who are placed in the work preparation requirement or work-focused interview requirement conditionality groups • People not in receipt of benefits • People who are distant from the labour market and need additional support, skills and/or confidence to enable them to move towards employment • People in receipt of state pensions The aim of the project is to offer work experience, skills development and build confidence. This work placement will offer the opportunity to develop skills in customer service and administration Main Responsibilities: • Answer the telephone and respond to queries: o Give information about the BAND service o Record information for self-referrals o Record and pass on messages for staff member • Send information about the service via post or e-mail as required • Record interactions with existing service users on our database • Support the administration of group support by: • Recording attendance • Booking speakers • Researching activities and days out as required • Undertake other general administration duties as required • Demonstrate a commitment to learning and personal development • Engage actively in supervision • Demonstrate a commitment to Co-production approaches and principles • Comply with Family Action’s Safeguarding policies and procedures Main Requirements (for details check the job description and person specification): • An interest in working in an office environment. • Understanding of mental health and its impact on day to day living • Good written and oral communication skills • Good interpersonal skills • Good organisational skills • Good IT skills Benefits: - up to 6% matched-pension contributions - flexible working arrangements - eye care vouchers - investing in your professional development with ongoing quality training and career development opportunities We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect. Our commitment to Equality, Diversity & Inclusion: We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community / particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role. To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person. To Apply: • Click the ‘Apply’ link below and fill out our digital application form • Closing Date: Friday 2nd January 2026 at 11.59pm Interviews are scheduled to take place on Friday the 9th of January in person, with slots throughout the working day and early/late slots available. For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: [e-mail] Appointments are subject to satisfactory Safer Recruitment checks, including a Disclosure and Barring Service (DBS) check where appropriate to the role.