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Membership Experience Host
Job summary
A prominent fitness company in Cardiff is seeking a Host to welcome members and support membership sales while ensuring excellent service. The ideal candidate will be outgoing, passionate about fitness, and proficient in administration. Responsibilities include handling customer feedback, maintaining a clean environment, and promoting in-club products. This role offers a free gym membership and opportunities for personal training sessions.
Benefits
Qualifications
- Outgoing and positive, with a passion for delivering great customer experiences.
- Confident in administration and handling day-to-day club systems.
- Flexible and able to adapt to varied shifts and key holder duties.
Responsibilities
- Welcoming members and ensuring positive experiences.
- Supporting membership sales and retention.
- Promoting products and maintaining club cleanliness.
- Handling administrative duties and member feedback.
Skills
Everlast Gyms is looking for a Host to be the first friendly face members see when they walk through the door. This is a member‑facing sales and service role where you’ll play a key part in driving memberships, supporting retention, and ensuring every visitor feels welcome.
Key duties include:
- Welcoming members and guests, ensuring every interaction is positive and professional.
- Supporting membership sales and retention by providing excellent service and guidance.
- Driving secondary spend KPIs by promoting products and services available in‑club.
- Maintaining a high standard of cleanliness and hygiene across the club.
- Acting as a key holder, opening and closing the club as required.
- Handling administrative duties, including use of the membership software system.
- Staying informed about fitness challenges, classes, and gym floor focuses and engaging to promote participation.
- Supporting the Fitness Manager and wider team in delivering gym floor initiatives.
- Handling member feedback and complaints professionally and escalating when needed.
- Actively experiencing the products and services on offer to confidently recommend them to members.
We’re looking for someone who is:
- Outgoing, positive and passionate about delivering great customer experiences.
- Confident in administration and able to handle day‑to‑day club systems.
- Sales‑focused with the drive to hit membership and retention targets.
- Flexible and adaptable – able to work varied shifts and step into operational/key holder duties when needed.
- Passionate about fitness, with a genuine interest in our products and services.
- Ambitious, willing to learn and develop skills for future progression.
Why Join Us?
- Free gym membership.
- 20% discount across all Frasers Group brands.
- Monthly Frasers Champion awards – winners receive double their salary for the month.
- Opportunity to deliver personal training sessions (if qualified).
- Training and development opportunities to grow your career.
At Frasers Group, we live by our principles:
- Think without limits – move fast, think fearlessly, and take the team with you.
- Own it and back yourself – own the basics, your role, and the results.
- Be relevant – to our people, our partners, and the planet.
Location: Cardiff, Wales, United Kingdom.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.