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Job summary
A caring support organisation is seeking a part-time Regional Administrator in Bangor, Wales to help deliver bereavement services. The role requires strong organisational and communication skills as the successful candidate will serve as the first point of contact for clients. Responsibilities include managing client records, coordinating volunteer support, and ensuring compliance with data protection standards. Days and times can be flexible, making this position ideal for someone looking to balance work with personal commitments.
Qualifications
- Highly organised with strong administrative and communication skills.
- Confident handling sensitive information with empathy and professionalism.
- Comfortable working with databases and record management systems.
Responsibilities
- Act as the first point of contact for clients.
- Assess client needs and coordinate access to support services.
- Maintain accurate records in line with GDPR requirements.
Skills
Salary: £23,155 (pro rata)
Are you an organised, compassionate administrator who wants to make a real difference? Brook Street Recruitment is working on behalf of our Bangot client who are looking for a Regional Administrator to support bereavement services across Northern Ireland, playing a vital role at the first point of contact for people experiencing loss.
This is a varied and rewarding part‑time role where your administrative skills, empathy and attention to detail will help ensure high-quality, inclusive support for clients and volunteers alike.
You will support the coordination and delivery of bereavement services, ensuring clients receive timely, appropriate information and support. Working closely with staff and volunteers, you'll help maintain smooth day‑to‑day operations while upholding best practice, safeguarding and data protection standards.
- Act as the first point of contact, responding to phone calls, emails and online enquiries
- Assess client needs and coordinate access to appropriate support services
- Allocate clients to trained volunteers and manage client records accurately and confidentially
- Prepare and issue client correspondence and service documentation
- Support the induction, coordination and ongoing administration of volunteers
- Maintain accurate records across systems in line with GDPR requirements
- Assist with safeguarding processes, health and safety checks, and office administration
- Process basic financial administration including expenses and donations
- Support local events, reporting and wider team activities as required
- Highly organised with strong administrative and communication skills
- Confident handling sensitive information with empathy and professionalism
- Comfortable working with databases and record management systems
- Able to work collaboratively with staff and volunteers in a values-driven environment
- Committed to equality, diversity and inclusion
This role offers the opportunity to be part of a supportive regional team, helping people through one of the most challenging times in their lives.
Role is 21hrs a week and days and times can be flexible
Please send CV to Colleen Farquharson via the link
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.