Yard Operative

STARK Group; Poole; On-site; GBP 10,000 - GBP 40,000; Full time

Job summary

A leading building materials provider in Poole is searching for a Customer Service Advisor Yard. This role involves undertaking warehouse and yard duties to meet customer needs and promoting sales by providing outstanding service. The ideal candidate will have strong organizational and communication skills and be comfortable with manual handling. The company offers competitive salaries, life assurance, and various employee perks, while being committed to a friendly and collaborative team environment.

Benefits

34 days of holiday including bank holidays

Life assurance

Retirement Savings Plan (Pension)

Employee discount

Refer a Friend scheme

Qualifications

• Previous industry experience preferred but not essential.
• Ability to prioritise work effectively.
• Confident working both indoors and outdoors.

Responsibilities

• Undertake warehouse and yard duties to meet customer needs.
• Promote and maximise sales through excellent customer service.
• Support Line Manager to deliver key KPIs and manage deliveries.

Skills

Strong organisational skills

Strong communication skills

Health and safety focus

Comfortable with manual handling

Job description

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 34 days of holiday (inclusive of bank holidays).**Hours- 07.00 – 16.30 or 07.30 - 17.00 Monday to Friday and every other Saturday morning 08.00 -12.00****Location-** 79 Ringwood Road Parkstone Poole BH14 0RA**Key Responsibilities:**To undertake warehouse and yard duties to ensure customer needs are met, promote and maximise sales and margins by providing excellent customer service whilst maintaining a safe environment that is in line with company policies and procedures.**CUSTOMER SALES:**Contribute towards an excellent customer experience and work towards Branch sales and profit targets by:* Fulfilling customer orders in a timely fashion* Help to prepare customer orders, load and unload customer and supplier vehicles using a Forklift Truck to minimise manual handling (training will be provided)* Checking incoming products against Proof of Delivery* Completing documentation as necessary* Realising full potential of all customer interactions and build effective* relationships with customers and suppliers* Understanding local market issues and communicate to Manager to support sales growth plans* Report missing or damaged products to management* Get to know our product lines so you can offer advice and help to customers, making the most of all customer interactions in line with our Jewson Values**OPERATIONAL COMPLIANCE:**Support Line Manager to:* Deliver key KPIs for your branch* Manage loading and unloading process (customer/supplier deliveries, interbranch transfers)* Adhere to all company policies and procedures* Safeguard Company’s stock, money and all other Company assets* Enhance the Safety and Wellbeing culture and meet targets* Carry out all cash transactions and till processes accurately and safeguard companies stock, money and all other company assets* Retirement Savings Plan (Pension) – with Legal & General* Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.* WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway* Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)* Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover* Employee Discount* Refer a Friend scheme* Wellbeing Centre via WorkPerks* New Reward and Recognition programme – launching soon!**Required Skills and Experience:*** Previous industry experience preferred but not essential* Strong organisational skills, with the ability to prioritise work accordingly* Strong communication skills* Confident working both indoors and outdoors* A health and safety focus* Comfortable in a role involving extensive manual handling of bulky itemsAt **Jewson**, we're proud to be part of **STARK** **Building Materials UK** and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. **Apply today!**We are looking for a **Customer Service Advisor Yard** to join the team at our **Poole** branch.With branches from the Scottish Isles to Penzance, our customers are never far from expert advice, reliable service, and the highest-quality building materials. With over 450 Jewson branches whatever the trade we’ve got what our customers need, from everyday essentials to specialist equipment. If you’re interested in working with us but unsure about which role suits you best, don’t hesitate to reach out to us at [e-mail]. We look forward to hearing from you!