Warehouse & Yard Supervisor

Jewson Limited; City of Edinburgh; Hybrid; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading building materials supplier in Edinburgh is seeking a full-time Customer Service Supervisor. In this role, you will oversee the customer service team, monitor performance, and ensure effective resolution of inquiries. Ideal candidates should demonstrate a positive attitude, strong teamwork spirit, and dedication to quality service. This position includes flexible hours and a hybrid working model, alongside competitive salary and benefits.

Benefits

Competitive salary

Bonuses

Pension schemes

Life assurance

Apprenticeships and training programs

Flexible working hours

Qualifications

• Enthusiastic and positive attitude.
• Strong integrity and respect for others.
• Ability to thrive in teamwork settings.
• Dedication to high-quality results.

Responsibilities

• Supervise the customer service team and provide guidance.
• Monitor team metrics to meet targets.
• Resolve customer inquiries and complaints.
• Train new team members on company policies.
• Develop customer service strategies for improvement.
• Analyze customer feedback and service trends.
• Collaborate with departments to streamline processes.
• Prepare performance reports for management.
• Maintain a positive work environment.
• Stay updated on customer service best practices.

Skills

Customer service expertise

Supervisory skills

Communication

Team collaboration

Job description

At Jewson, part of Stark UK, we believe that our greatest asset is our people! We're not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!

This is a full-time position with working hours scheduled Monday to Friday, operating on seasonal hours.

Winter hours: 8:30am to 6:00pm

Summer hours: 10:30am to 8:00pm

In addition, the role includes alternate Saturday working, from 8:00am to 12:00pm.

What You’ll Be Doing

• Supervise and support the customer service team, providing guidance and feedback to improve performance.
• Monitor team metrics and performance to ensure targets are met and operational goals are achieved.
• Address customer inquiries and complaints effectively, ensuring timely and satisfactory resolutions.
• Train and mentor new team members on company policies, procedures, and customer service best practices.
• Develop and implement customer service strategies to enhance the overall customer experience.
• Analyse customer feedback and service trends to identify areas for improvement.
• Collaborate with other departments to streamline processes and improve communication.
• Prepare reports on team performance and customer satisfaction metrics for management review.
• Maintain a positive and motivating work environment, fostering teamwork and collaboration among team members.
• Stay updated on industry trends and best practices in customer service.

What We’re Looking For

Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.

Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics

Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness.

Pride - You take pride in your work and are dedicated to producing top-notch results.

Why Choose Us?

Quality - We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations.

Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel.

Professional Development - We are invested in your success! Explore our apprenticeships, training, and mentoring programs designed to elevate your career.

Great Benefits - Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks!

Work-Life Balance - We value your well-being and offer flexible working hours and a hybrid working model to help you find your ideal rhythm.

What's Next

If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.

Are you ready to elevate your career and join a team that is passionate about delivering exceptional service? We can’t wait to hear from you!