Workshop Controller

Listers Group; Boston; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading UK motor retailer is seeking a Workshop Controller to manage workshop productivity and coordinate between advisors and technicians. Responsibilities include overseeing the workflow, ensuring quality service delivery, and achieving KPI targets. Ideal candidates will have prior dealership experience and possess excellent managerial skills. The role offers a competitive salary with OTE of up to £45,000, benefits including holiday and pension, and opportunities for progression.

Benefits

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Long service and loyalty incentives

Staff referral scheme

In-house, manufacturer & professional qualifications

Free Parking / On-site Parking

Company Events

Qualifications

• Experience as Trainee Workshop Controller, Workshop Foreman, or Workshop Controller.
• Unlimited confidence, resilience, drive, energy, and talent.
• Well-presented individual with a desire to succeed.

Responsibilities

• Manage the workflow of all jobs to brand standard.
• Ensure excellent customer experience in the service department.
• Conduct regular process reviews with the Aftersales Manager.

Skills

Managing workflow

Team management

Customer experience focus

Performance management

Process adherence

Job description

Job Introduction

An excellent opportunity has arisen for a Workshop Controller to join our Toyota Dealership in Boston. Hours of work are 8am to 5:30pm, Monday to Fridays and Saturdays on a rota basis.

Excellent Basic Salary with OTE of up to £45,000 plus benefits.

The Workshop Controller is responsible for ensuring maximum productivity in the workshop, liaising between Service Advisor’s and Technicians, ensuring that all required work is actioned effectively and efficiently.

Description

• Managing the workflow of all jobs to brand standard.
• Manage a team of Technicians ensuring workflow through the workshop is done in an efficient and effective manner.
• Provide focused management to the service department team, to ensure an excellent customer experience.
• Ensure processes are always adhered to.
• Conduct regular process reviews with your Aftersales Manager to identify operational issues / discrepancies and ensure appropriate follow up actions are taken to rectify.
• Manage the performance of the workshop to ensure that KPI targets are achieved.
• Manage and plan workshop / support resources to ensure that work requirements are fulfilled.
• Support the department team as required and ensure that all work is completed on time.
• Support the service department with pricing additional work and maximising upsell opportunities, ensuring all such work is approved with customers prior to being carried out.
• Manage the handover of complex or potentially contentious jobs (invoices, claims) to ensure full buy-in and agreement from the customer (Retail or Internal.)

What we're looking for:

• This role would ideally suit someone who has previously worked within a dealership as either a Trainee Workshop Controller, Experienced Workshop Foreman or Experienced Workshop Controller and are looking to Listers for more opportunities to progress.
• Unlimited confidence, resilience, drive, energy and talent.
• A well-presented individual with a desire, character and attitude to succeed.

What we offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Free Parking / On-site Parking
• Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family‑owned motor retailer groups in the UK There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank.