White Goods Engineer – Field Based – Leicester [PAS138]

Pacifica Group; Leicester; On-site; GBP 27,000 - 36,000; Full time

Job summary

A leading domestic appliance repair company in the UK seeks a White Goods Engineer to diagnose and repair appliances in Leicester and surrounding areas. Candidates should have a minimum of 2 years' experience in the field, a full UK driving licence, and excellent customer service skills. Competitive salary ranges from £27,000 to £36,000 with bonuses available.

Benefits

Uncapped performance bonus

£1,500 sign-on bonus

Company van

Ongoing training

Company pension

Employee perks

Qualifications

• Minimum 2 years' experience in the white goods repair sector.
• Up-to-date knowledge in fault diagnosis and repair of major appliances.
• Full UK manual driving licence (max 6 points).

Responsibilities

• Diagnose and repair domestic appliances in customers’ homes.
• Deliver excellent customer service during on-site visits.
• Use software to manage your day and order parts.

Skills

Fault diagnosis

Customer service

Repair of domestic appliances

Manual driving

Job description

White Goods Engineer – Field Based – Leicester [PAS138]

Pacifica is looking for a White Goods Engineer to join our team in Leicester and the surrounding areas. You will diagnose and repair domestic white goods such as washing machines, tumble dryers, dishwashers, refrigerators and electric ovens, delivering high‑quality service directly to customers’ homes.

Location: Leicester & surrounding areas
Job Type: Full‑Time, Permanent
Salary: £27,000 – £36,000 basic + uncapped bonus (OTE up to £50,000+)
Sign‑On Bonus: £1,500

About The Role

As a field engineer in our regional service team you will utilise your expertise to perform fault diagnosis and repairs, maintain professional standards, and contribute to service excellence across the Leicester area.

What You’ll Do

• Diagnose and repair at least four core domestic appliance types in customers’ homes.
• Deliver excellent customer service during on‑site visits.
• Use intuitive software to manage your day, order parts and access job information.
• Maintain Pacifica's high standards in professionalism, reliability and safety.

What You’ll Need

• Minimum 2 years' experience in the white goods repair sector in a field‑based capacity.
• Up‑to‑date working knowledge in fault diagnosis and repair of at least four of the following major appliances: washing machines, dishwashers, fridge/freezers, tumble dryers, electric ovens.
• Full UK manual driving licence (max 6 points).

Benefits

• Competitive basic salary: £27,000 – £36,000 (based on experience & skill set).
• Uncapped performance bonus – OTE up to £50,000+.
• £1,500 sign‑on bonus.
• Modern company van with fuel card and optional private use.
• Tools, uniform, PPE and tablet provided.
• Ongoing training including manufacturer‑led and City & Guilds Assured courses.
• Up to 33 days’ holiday, including bank holidays.
• Company pension and Death in Service benefit (3× salary).
• Employee perks: free Multi‑Appliance Protection (MAP) for your own home appliances, entry to monthly cash prize draw and access to health, wellness and lifestyle benefits.
• Daily parts delivery to a secure by‑box near your home.
• Monday to Friday working hours (approx. 9 am‑5 pm) with pre‑planned routes.
• Market‑leading job management software.

About Pacifica

Founded in 2003, Pacifica is the UK’s largest provider of outsourced domestic appliance repair services, completing over 350,000 repairs a year. We offer a clear path for development, a supportive environment, and a culture focused on quality and care.

Our Purpose

To keep households running while protecting the environment.

Our Vision

To care for our customers' appliances for a more sustainable world.

Apply Now

Ready to progress your career with Pacifica? Apply now to join our team and earn up to £50,000+ per year – plus a £1,500 sign‑on bonus.

Not in the right area for this vacancy? You can register your interest, and we’ll be in touch when a role becomes available near you: business.pacifica.co.uk/careers.

Seniority level: Not Applicable
Employment type: Full‑Time
Job function: Engineering and Information Technology
Industries: Consumer Services