VP of Global Customer Service & AI Transformation

Wolters Kluwer; City of London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

A global information services company is seeking a VP of Customer Service Operations to transform their service model across Health, leveraging AI and automation while improving customer engagement and operational efficiency. The ideal leader will possess over 10 years of experience in customer service operations and demonstrate success in data-driven decision making. This hybrid role offers the opportunity to lead significant change in a large organization.

Benefits

Well-being programs

Employee recognition initiatives

Qualifications

• 10+ years of customer service operations experience.
• Experience leading large scale, multi-region teams.
• Skilled in developing advanced data analytics.

Responsibilities

• Define and execute the future service model.
• Redesign cost to serve model for efficiency.
• Use automation and AI to improve interactions.
• Elevate customer service experience across channels.

Skills

Global Leadership (10+ years)

Service Transformation

Financial Acumen

Data-Driven Decisioning

Technology & AI Enablement

Change Leadership

Influence & Collaboration

Visionary Leadership

Job description

A global information services company is seeking a VP of Customer Service Operations to transform their service model across Health, leveraging AI and automation while improving customer engagement and operational efficiency. The ideal leader will possess over 10 years of experience in customer service operations and demonstrate success in data-driven decision making. This hybrid role offers the opportunity to lead significant change in a large organization.