Visitor Services Assistant – Kitchen

ASVA: Association of Scottish Visitor Attractions; Inverness; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading heritage organization in Scotland is looking for a Food & Beverage team member for the Culloden Visitor Centre. You'll prepare high-quality food, maintaining excellent service standards for visitors. Responsibilities include food preparation, ensuring compliance with health and safety regulations, and contributing to a positive team environment. A recognized qualification in culinary arts is desirable. This is a great opportunity to thrive in the attractions industry.

Benefits

Cycle to Work Scheme

Glasses or contact lenses allowance

Staff discounts on retail brands

Discount on holiday accommodation

Free entry to various properties and discounts

Qualifications

• Experience in preparing and producing food to high standards.
• Ability to work in a fast-paced, team-oriented environment.
• Excellent communication skills to ensure customer satisfaction.

Responsibilities

• Deliver high-quality food relevant to visitor expectations.
• Maintain kitchen hygiene, cleanliness, and compliance documentation.
• Ensure adherence to allergen guidelines and health standards.
• Safeguard the upkeep of culinary equipment.

Skills

Food preparation and production

Organizational skills

Communication skills

Teamwork

Culinary arts qualification

Education

Recognized formal qualification in the culinary arts

Job description

Organisation: The National Trust for Scotland

JOB PURPOSE

This is an exciting and varied role in the Food & Beverage team at Culloden Visitor Centre. Based in our Café, you’ll prepare food for a high-quality, sit-in café and grab-and-go takeaway menu, helping to generate the income that enables our charity to care for this world-renowned historical site.

You will ensure that visitors from across the globe have an enjoyable experience here through excellent service standards and menu availability. You will be responsible for assisting in the daily operation of the kitchen, whilst adhering to efficient, safe food production practices.

Benefits

• Cycle to Work Scheme – offering excellent discounts on bicycle costs
• Up to £50 towards the cost of your glasses or contact lenses if you need them for work
• Staff discounts through Reward Gateway, our online employee discount scheme – offering a variety of discounts on a wide range of high street retail brands
• 10% discount from the rental price (excluding the booking fee and any other ancillary charges) on all self-catering holiday accommodation managed by our partner Sykes Holiday Cottages
• Your employee card gives free entry to you, any of your children under the age of 18 and one other adult to National Trust for Scotland and National Trust properties, as well as a 20% discount on most purchases in National Trust for Scotland retail outlets.

Key Responsibilities

• Deliver a high-quality food offer for our high and low season, relevant to our Culloden customers (visitors, events and functions) and Visit Scotland’s Taste our Best principles.
• Ensure high standards of kitchen hygiene, cleanliness and tidiness, keeping up-to-date compliance documentation (HACCP, COSHH checklists and temperature sheets).
• Ensure food production adheres to allergen guidelines, in particular Natasha’s Law, and support the implementation of upcoming laws, e.g. displaying nutritional value & calorie counts.
• Ensure the upkeep and safety of equipment and utensils used within the catering outlets.
• Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.

Qualifications, Skills, Experience & Knowledge

• Experience and passion in preparing and producing food to a consistently high standard
• Highly developed organisational skills, deployable in a multi-tasking environment.
• Excellent communication skills
• Ability to work as part of a busy team, fostering a positive and motivated team atmosphere.
• Recognised formal qualification in the culinary arts – desirable

Dimensions and Scope of Job

Scale: Primarily based in the Visitor Centre café working a variety of shift patterns including weekends and occasional early evenings.

Health and Safety

• To complete various online learning modules covering all aspects of on-site Health and Safety
• To use personal protective equipment as provided and directed by your line manager.
• Will be a frequent user of catering equipment and cleaning chemicals.
• Expected to work within and ensure compliance with the property’s ‘Safe Systems of Work’ (the system for managing health and safety and to ensure site meets with Health and Safety legislation).
• This role will involve manual handling

Looking to work in the attractions industry or for a new challenge within the sector?