Visitor Services Assistant & Food & Beverage

ASVA: Association of Scottish Visitor Attractions; Perth; On-site; GBP 20,000 - 24,000; Full time

Job summary

A prominent heritage organization based in Perth, Scotland, is seeking a Visitor Services Assistant. The role involves welcoming visitors, assisting in food and beverage services, and maintaining high standards of presentation. Candidates should possess strong customer service skills, the ability to adapt to varying tasks, and preferably, some background in baking. This position offers a unique opportunity to contribute positively to visitor experiences while being part of an enthusiastic team.

Qualifications

• Skills in baking and food preparation obtained in a commercial environment.
• Ability to work independently and in a team with minimal supervision.
• Excellent customer service and selling skills.

Responsibilities

• Welcome visitors and provide relevant information.
• Assist with food and beverage preparation.
• Ensure holiday accommodation is ready for guests.

Skills

Baking and food preparation skills

Teamwork

Selling skills

Customer service

Ability to work independently

Education

Basic Food Hygiene Qualification

Job description

Organisation: The National Trust for Scotland

Location: 116 Dundee Rd, Perth, PH2 7BB

JOB PURPOSE

As a member of our Visitor Services team your job is to give visitors from across the globe a warm welcome to Perth & Kinross and help generate the income that enables us to care for Branklyn Garden. Primarily you will be working within our kitchen and tearoom areas but will be required to work flexibly across other areas such as Retail & Admissions or Holiday Accommodation should the need arise. Visiting the tearoom is an essential part of the visitor experience and the role of the Visitor Services Assistant is to make it a positive and memorable part of a visitor’s day with us. You’ll help us maximise sales through excellent customer service and product knowledge, taking pride in food and beverage presentation and effective behind‑the‑scenes processes.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times when:

• Welcoming visitors in the Retail & Admissions area, ensuring they have all the necessary information to make the most of their visit to Branklyn Garden and processing any purchases in a friendly, efficient and knowledgeable manner.
• Assisting with Food & Beverage preparation and service including awareness of ingredients / allergens and stock management.
• Ensuring our holiday accommodation is cleaned and prepared to the required standard for the arrival of guests.
• Answering any visitor queries about the garden, our retail products, our food & beverage offering or our holiday accommodation.
• Checking visitors are enjoying their experience at Branklyn Garden and enquiring whether all their needs are being met, passing visitor comments to line managers to develop and improve offer / service.
• Promoting the National Trust for Scotland brand to include our membership scheme, relevant campaigns, events and our places throughout Scotland.

To maintain excellent standards of site and personal presentation at all times:

• Assist with the general ongoing operational servicing and delivery of visitor and team facilities across all areas of the property.
• Maintain high standards of presentation including gift shop displays and food and beverage service.
• Ensure the site is ready to accept and welcome visitors / guests by the set operational times.
• Check the property is clear of debris / waste and that signage is befitting of a Trust property.
• Wear correct uniform, name badge and PPE as required.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential

• Baking and food preparation skills, preferably gained within a commercial environment.
• Ability to work within a team or independently, with minimal supervision, to a high and safe standard.
• Ability to be flexible and adapt working patterns and tasks to meet day‑to‑day variations in property needs.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Excellent selling skills.
• Genuine belief in the value of good customer service.
• Ability to be proactive and to take the initiative.

Desirable

• Basic Food Hygiene Qualification.
• Demonstrable experience in sales with experience of EPOS (Electronic Point of Sale) systems and cash handling/reconciliation.
• Experience of working with volunteers.