Visitor Experience & Operations Lead – Grasmere

Cumbria Museum Consortium; Grasmere; On-site; GBP 33,000; Full time

Job summary

A leading arts destination in Grasmere is seeking a Visitor Operations Manager to ensure outstanding visitor experiences at the site, which includes Dove Cottage and the Museum. The role involves operational management and working closely with staff to enhance visitor engagement. Ideal candidates will possess strong leadership skills and a passion for providing excellent service. Working hours are 37.5 per week with occasional evenings required.

Responsibilities

• Responsible for delivering high-quality visitor experiences.
• Oversee operational decision-making across the site.
• Evaluate visitor experiences and collaborate with colleagues.

Job description

A leading arts destination in Grasmere is seeking a Visitor Operations Manager to ensure outstanding visitor experiences at the site, which includes Dove Cottage and the Museum. The role involves operational management and working closely with staff to enhance visitor engagement. Ideal candidates will possess strong leadership skills and a passion for providing excellent service. Working hours are 37.5 per week with occasional evenings required.