Viewing Guide, St Albans

Ashtons Residential Lettings Limited; Welwyn Garden City; On-site; GBP 10,000 - 40,000; Part time

Job summary

A well-established independent Agency in Welwyn Garden City is seeking a customer service professional to join their award-winning team. This role involves accompanying applicants to properties, managing client relationships, and delivering exceptional service. Ideal candidates will have 2+ years in customer service or sales and excellent communication skills. A valid driving license and car are required. The position is part-time on Sundays at £13.25 per hour.

Qualifications

• Experience in the Estate Agency Industry desired but not essential.
• 2+ years in a customer service or sales environment.
• Ability to professionally communicate and conduct viewings.
• Confident in dealing with the public face to face and on the phone.
• Valid driving license and own car.

Responsibilities

• Accompany applicants and prospective buyers to properties.
• Manage existing client relationships via phone and in person.
• Deliver exceptional customer service.

Skills

Excellent communication skills

Time management

Organisational skills

Customer service experience

Sales experience

Tools

Microsoft Packages

Job description

We have an opportunity for a customer service focused professional to join our award-winning team in St Albans.

You will have a professional appearance, excellent communication skills, be articulate and have an engaging personality. Good time management and organisational skills are also a must.

The majority of your day will be spent accompanying applicants and prospective buyers toproperties. In addition, time will be spent office based, dealing with prospective and existing clients on the telephone and in person, delivering the exceptional customer service which Ashtons is renowned for.

Applicant's Skillset:

Previous experience in the Estate Agency Industry would be desired but not essential

You will ideally have 2 years+ experience in a customer service or sales environment and be confident in dealing with the public both face to face and on the telephone

You will possess the ability to confidently and professionally communicate and conduct viewings with customers looking to purchase properties or land with high value

A positive, energetic, 'can do' approach is essential, as is someone who enjoys a busy environment.

You will need to have excellent time management and organisational skills

You will be IT literate and be able to confidently use all Microsoft Packages

You will possess a valid driving license and own your own car

Hours:

Sundays 10am - 3pm

£13.25 per hour

About Ashtons:

Ashtons is an independent Estate Agency practice, founded over 40 years ago. Driven by meaningful service and performance values, Ashtons has become the unique entity it is today.

The group provides first class Estate Agency & Letting Agency in Harpenden, Welwyn Garden City, Berkhamsted and St Albans. Outlying rural areas are dealt with through our specialist Village & Country office in Redbourn and second Village & Rural department at Welwyn Garden City. We also operate our Land & New Homes Business across Hertfordshire based from our Hitchin office,

At Ashtons, everyone is treated as an individual from the day we first meet them, to the day we hand over the keys to their new home. We strive to cater for specific needs – nothing is classed as standard and nothing is left to chance. Exemplary service sits naturally alongside unrivalled performance.

We have strength and depth with over 120 enthusiastic and professionally minded people, who contribute daily to the success of the firm.

We have been recognised by Best Companies for 4 consecutive years in their Best 100 Companies to Work For list, in 2022 we were recognised as the Number 1 Property based company to work for in the UK and 6thBest Mid-Size Company (any industry) nationally. We were gold and silver medal winners at The Times/Sunday Times Estate Agent of the Year awards, East of England, for Sales and Lettings respectively. We have also held the Investors in People accreditation for over 10 years.