Veterinary Receptionist (Part-Time)

Kernow Vet Group; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

A veterinary practice in the UK is seeking a friendly and organized Veterinary Receptionist to join their team. Responsibilities include greeting clients, managing enquiries, and supporting the clinical team. Candidates should have prior experience in client service, excellent communication skills, and a proactive approach. This role offers a competitive salary and benefits including enhanced leave policies and staff pet care discounts.

Benefits

6.6 weeks annual leave

Birthday leave addition

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounted staff pet care

Pawsome Benefits - discounts with retailers

Qualifications

• Previous experience in a veterinary or client service role is essential.
• Excellent communication and interpersonal skills are required.
• Strong attention to detail necessary for accurate appointment management.

Responsibilities

• Greeting and assisting clients with warmth and professionalism.
• Managing phone and email enquiries efficiently.
• Booking appointments and procedures accurately.

Skills

Client service experience

Excellent communication skills

Attention to detail

Computer literacy

Proactive approach

Job description

Hart Veterinary Centre, Bicester, Bicester, South East

Veterinary Receptionist – Hart Veterinary Centre, Bicester

Are you passionate about providing exceptional client care and supporting pets in need? We’re looking for a friendly, organised, and compassionate Veterinary Receptionist to join our dedicated team at Hart Veterinary Centre in Bicester.

About Us

Hart Vets is a well-established, purpose-built small animal hospital that’s been caring for pets and their owners since 1993. As part of the IVC Evidensia group, we combine the stability and resources of a larger network with a welcoming, family feel. Our RCVS-accredited hospital is equipped with the latest technology to help our team deliver outstanding care and service.

Your Role

You’ll be the first point of contact for our clients—offering reassurance, support, and a professional, caring experience at every step. No two days are the same, and your role will be key to keeping our hospital running smoothly.

Key Responsibilities

• Greeting and assisting clients with warmth and professionalism
• Managing phone and email enquiries efficiently
• Booking appointments and procedures accurately
• Processing payments and insurance claims
• Supporting the clinical team with day-to-day coordination

What We’re Looking For

• Previous experience in a veterinary or client service role
• Excellent communication and interpersonal skills
• Strong attention to detail and computer literacy
• A calm, proactive approach and a genuine love of helping people and pets

Join a caring, committed team where client service and animal welfare come first. Apply today and make a real difference at Hart Vets.

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leave FTEli>
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Discounted staff pet care