Van Service & After-Sales Experience Specialist

Midlands Truck & Van Ltd; Wolverhampton; On-site; GBP 22,000 - 28,000; Full time

Job summary

An automotive service provider in Wolverhampton is seeking a Van Service Advisor to join their team. This role focuses on delivering exceptional customer satisfaction through effective communication and advising customers on vehicle services. Key responsibilities include managing vehicle repairs, scheduling workshops, and actively promoting after-sales services. Applicants should have a track record in customer service and strong communication skills, with additional technical knowledge being a plus.

Qualifications

• Previous experience in a customer service environment.
• Excellent communication skills at all levels.
• Technician knowledge would be advantageous.

Responsibilities

• Advise customers in person or by telephone.
• Confirm bookings and schedule workshop capacity.
• Carry out test-drives and provide detailed explanations.

Skills

Customer service experience

Excellent communication skills

Adaptability

Job description

An automotive service provider in Wolverhampton is seeking a Van Service Advisor to join their team. This role focuses on delivering exceptional customer satisfaction through effective communication and advising customers on vehicle services. Key responsibilities include managing vehicle repairs, scheduling workshops, and actively promoting after-sales services. Applicants should have a track record in customer service and strong communication skills, with additional technical knowledge being a plus.