User Research Consultant

Opencast Software Limited; Leeds; Hybrid; GBP 43,000 - 56,000; Full time

Job summary

A leading tech consultancy is seeking a User Researcher to conduct user research, collaborate with multi-disciplinary teams, and deliver impactful services. The role requires experience with various research methods, ethical documentation, and participant recruitment compliant with GDPR. The successful candidate will enjoy a competitive salary range of £43,000-£56,000 and benefits including flexible hours and a generous training budget, while working in a diverse and inclusive environment.

Benefits

Competitive pension

Health cash plan

Share options

Discretionary bonus

Generous training budget

25 days' holiday

Qualifications

• Experience delivering user research to delivery teams.
• Ability to design research approaches tailored to project phases.
• Experience producing user research deliverables for different audiences.

Responsibilities

• Conduct user research to support user-centered service development.
• Collaborate with design roles to solve complex problems.
• Ensure compliance with quality and security policies.

Skills

User research methods

Agile delivery

Collaboration

Ethics and governance documentation

Participants recruitment (GDPR compliant)

Job description

Do you want to use research to shape services that make a real impact? Are you ready to bring curiosity and insight to projects that improve people’s lives?

If so, Opencast could be the place for you. We’re a growing tech consultancy that creates user‑centred займ решения with purpose for our clients in government, healthcare and purpose‑driven businesses. As a User Researcher, you’ll uncover the needs and voices of people, work in multi‑disciplinary teams to feed these needs into design decisions shape impactful services, andrical curiosity, pragmatism and insight to projects.USTER you'll enjoy, a supportive community whilst working across public sector clients, to solve real problems that impact people's lives.

The role

UK Security Clearance (existing SC clearance or eligibility)is a requirement for our current permanent opportunities.

You’ll conduct research which supports the development of a user centred service. You’ll work closely with other user centred design roles, such as Service Designer, Content Designers, and Interaction Designers, to solve complex and interesting problems for our clients.

You’ll ensure that work is carried out in accordance with Opencast’s quality, environmental, and information security policies and procedures, Gems applicable customer policies, standards, and procedures while working on client.

If you take a leadership role in projects, have a variety of project experience and support more junior colleagues working in design and delivery research you may be better suited to our Senior User Researcher role.

To succeed in this role, you need experience of delivering user research to a delivery team.

In your CV and interview(s), please show how you have:

• chosen from a range of research methods to design the right research approach for the project phase
• produced the required ethics and governance documentation and materials for researchlook activity
• recruited a wide range of participants in line with GDPR and MRS guidelines
• identified key themes, user needs, personas, and design feedback through analysis
• produced clear and concise user research deliverables to meet the needs of different audiences
• worked to GDS standards
• worked in agile delivery teams

In addition to user research skills, there are essential core skills you’ll need to work effectively as a consultant.

In the interview, please show how you have:

• planned your own tasks to achieve the objectives of your project
• respectfully challenged decisions or solutions you don’t agree with
• collaborated well with your colleagues, teammates and clients

In your interview we constructs questions based around these experiences. We’ll also ask you to present a piece of work which demonstrates these skills and experiences.

If you have any of this experience, please show it on your CV and in the interview.

Consultant salary range: £43,000-£56,000

What our offer includes

A competitive pension, health cash plan, share options and discretionary bonus.

Flexible hours and 25 days' holiday. Generous training budget.

People to support you every step of the way.

Where you’ll work

Your working time at Opencast will be split between multiple locations, including from our HQ and hub locations, client site or home. Travel is part of life at Opencast, and takes into account requirements of your work, our clients and your team.

We include you

We welcome:addlehetkids from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.

Interview

Job interviews are on Microsoft Teams. We’ll make any adjustments to help you.

Want to know more?

Visit our website or email careers@ дебинт@opencastsoftware.com.