UFC Team Manager - Bradford Peel Centre Superstore

Tesco Ireland Limited; Bradford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading grocery retailer in Bradford seeks a team leader to manage delivery operations. Responsibilities include ensuring timely deliveries, creating a supportive team environment, and maintaining high customer service standards. The ideal candidate will have leadership experience and a commitment to continual improvement. Offers a flexible work environment and welcomes discussions around work-life balance. Join a team that values diversity and community involvement.

Benefits

Flexible working hours

Diversity and inclusion initiatives

Opportunities for professional development

Qualifications

• Experience in a leadership role within retail or grocery.
• Ability to manage teams and improve performance.
• Licenses or certifications for operating equipment may be required.

Responsibilities

• Lead team to deliver excellent customer service.
• Ensure all deliveries are on time and compliant.
• Create a welcoming environment for customers and colleagues.
• Manage food waste and adhere to safety standards.
• Recruit and coach new team members.

Skills

Coaching and team management

Analytical skills

Customer service focus

Flexibility

Job description

Availability Window

• Sun: 18:00 – 03:00
• Mon: 18:00 – 03:00
• Thu: 18:00 – 03:00
• Fri: 18:00 – 03:00
• Sat: 18:00 – 03:00

Be in a driving role in serving Britain's shoppers a little better everyday.

Put your skills, experience and instincts to the test; chasing opportunities, finding better ways of working and getting things just right for our online customers and colleagues.

Be a role model, helping colleagues to know and love our products and services, involving everyone in community projects and proving just how much we can achieve together.

Get to grow your own team by spotting talent and giving them feedback and support they need to be at their best, whilst developing your own skills and experience.

Maximise sales, ensuring deliveries are right and on time whilst making sure everything is safe and compliant with everyone in the right place at the right time.

Be responsible for the operation in your centre ensuring routines and processes, standards coverage and change are all well managed.

This role leads from the front with your colleagues and customers.

Putting colleagues at the heart of what I do so they can fulfil the shopping trip safely and brilliantly:

• Create an inspiring and welcome working environment for everyone.
• Deliver the shopping trip for customers by coaching my team to play their part.
• Promote a culture of safety first within my centre through leading and managing safe and legal routines.
• Ensure my team are fully trained and validated in their roles.
• Understand how to use the self‑service facilities, supporting colleagues as required.
• Create an environment of two‑way communication, inspiring a culture of trust.
• A role model for colleagues, living the Tesco values and a brand ambassador that builds colleague advocacy.
• Understand the Big 6 for my centre and areas I manage, leading my team to deliver the targets and root‑causing where targets are not being met.
• Balance a wider range of KPIs, analysing data and root‑causing to put in place concise, well‑informed and sustainable improvements.
• Review systems/reports/feedback to deliver the right improvements for customers and colleagues, action planning as required.
• Deliver a culture of zero food waste, managing date codes and making sure no food suitable for human consumption goes to waste.
• Develop own operational and behavioural skills, actively seeking feedback.
• Manage inspiring great performance everyday with my team, setting objectives and reviewing performance, delivering a balanced set of results.
• Recruit the best colleagues for our team, selecting those that are passionate about service.
• Empower colleagues to always put the customer first and deliver outstanding service.
• Responsible for business change within grocery home shopping, communicating and engaging with colleagues to deliver these changes successfully for the good of customers, colleagues and Tesco.
• Drive efficiencies in the operation at every opportunity.
• Ensure routines and colleagues are in place to fulfil customer orders on time through effective management of resource, picking and fulfilment processes.

• Working together across my Centre and across Fulfilment to achieve shared success.
• Building strong relationships with customers and colleagues.
• Being flexible in the way you think, make decisions and handle change.
• Knowing your own sources of energy and keeping yourself fit for life.
• Always looking for ideas and opportunities to build a better Tesco.

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone's Welcome.

We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

Please note: Tesco will only recruit individuals who have passed the school leaver's age. To find out the school leavers age for your country please click here.

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines and spirits, counters, bakery and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

For more information about us please visit www.tescoplc.com