Trial Success Manager

Applied Intuition Inc.; Greater London; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

A technology solutions provider in London is seeking a seasoned professional to manage proof-of-concept activities for its enterprise clients. This role requires over 5 years in a client-facing position, preferably in a fast-paced SaaS environment. Applicants should possess strong organizational and communication skills, and a Bachelor’s degree. You will conduct training sessions and ensure successful trial progression. The position involves hybrid work, requiring 3 days in the office weekly.

Qualifications

• 5+ years of client-facing role experience in a fast-paced SaaS environment.
• Experience managing software/hardware Proof of Concept from start to finish.
• Ability to interface with various level stakeholders effectively.

Responsibilities

• Manage trial activities for Mid-Market/Enterprise clients.
• Create and deliver effective training and presentations.
• Leverage reporting for actionable insights throughout the trial.

Skills

Client-facing experience

Strong organizational skills

Multitasking ability

Data analysis

Communication skills

Education

Bachelor's Degree or equivalent experience

Job description

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

This role is in-office/hybrid requiring 3 days a week in office at our London office.

What You'll Do:

• Manage and support all trial/proof-of-concept (POC) activities for Mid-Market / Enterprise Account Executives and Sales Engineers
• In later stage opportunities, help AEs and SEs validate trial success criteria based on experience and ensure appropriate qualification of deals
• Partner in developing and implementing key goals, objectives, and success criteria for each trial including managing day to day correspondence with customer points of contact and ensuring appropriate trial progression
• Design and configure the Motive platform to meet the unique needs of the client and ensure it solves their problems including facilitating weekly trial check-in calls with the customer, constantly reassessing product fit for customer need and identifying any feature enhancements the team needs to submit to product
• Act as a subject matter expert and consult on topics including product, change management, communication strategy, risk management, and coaching techniques
• Create and deliver effective onsite and web-based training and best practice presentations
• Leverage reporting & data analysis to provide relevant and actionable insights throughout the trial journey
• Communicate updates on major milestones and keeps all stakeholders informed of progress

What We're Looking For:

• 5+ years of experience in a client-facing role; fast-paced SaaS environment is preferred
• Experience managing and leading a software/hardware Proof of Concept, Proof of Value, or Trial process end to end, not just at the beginning
• Strong organizational skills and the ability to multitask/handle urgent requests with poise and professionalism
• Ability to interface at all levels within the organization to effectively communicate complex ideas and concepts clearly and concisely; and in some instances international teams that may have multiple stakeholders with different language requirements and levels of experience
• Bachelor's Degree or equivalent experience
• Ability to travel ~40-50% to customer on sites and presentations for customers

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.