Treatment Coordinator

Smile2impress Sl; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading orthodontic clinic chain in London is seeking a Treatment Coordinator to deliver a world-class customer experience. Responsibilities include achieving sales targets, providing information on oral care products, and coordinating appointment planning. The ideal candidate has over 3 years of sales experience, excellent communication skills, and a passion for customer relations. This role offers a full-time permanent contract with an attractive compensation package.

Benefits

Attractive Compensation Package

Incentive program linked to KPIs

Discounts on treatments and products

Comprehensive training

Qualifications

• 3+ years experience in a successful sales position.
• Excellent presentational skills for treatment introduction.
• Willingness to travel across the 2 clinics in London as needed.

Responsibilities

• Deliver a world-class experience for every customer.
• Achieve KPIs and sales targets.
• Call and follow-up with customers to drive sales.
• Provide customers with information about oral care products.

Skills

Sales experience

Customer relations

Teamwork

Excellent communication

Organizational skills

Job description

Overview

Join the IMPRESS Growing Team as a Treatment Coordinator and help people smile with confidence!

About Us:

We are IMPRESS, the largest chain of digital orthodontic clinics in Europe, revolutionising the invisible orthodontic sector and bringing smiles to people\'s faces. Our unique combination of medical expertise and digitalization has earned us recognition as one of the top fastest-growing HealthTech companies by Forbes. Born in Barcelona in 2019, we have expanded across 10 countries with more than 140 locations, offering leading care and state-of-the-art technology.

Why Join Us:

• Attractive Compensation Package based on experience and expectations.
• Incentive program linked to KPIs.
• Permanent Full-time contract, 40 hours per week.
• Modern, beautifully designed clinics with high-end equipment.
• Special discounts & benefits on treatments, aligners, and products.
• Access to IMPRESS Club Benefits for discounts with partner brands.
• Comprehensive training for professional growth.
• Support team to help out with administrative procedures.
• Dynamic, unique, and fast-paced environment with impressive career development opportunities.

Responsibilities:

• Be the face of IMPRESS, delivering a world-class experience for every customer.
• Achieve KPIs and sales targets.
• Call and follow-up with customers to drive sales.
• Provide customers with information about IMPRESS oral care products.
• Keep accurate records of customer interactions and activities to improve the patient journey.
• Help patients finance their treatments.
• Coordinate with booking agents and patient care for smooth appointment planning.
• Work with your team to create a positive, high-energy atmosphere.

Requirements:

• 3+ years experience in a successful sales position with B2C and F2F experience.
• Previous experience in the dental industry is a plus.
• Energetic, well-organised and team-spirited.
• Numbers-driven for sales and improving conversion rates.
• Passionate about customer relation maintenance.
• Excellent presentational skills for treatment introduction.
• Excellent verbal and written communication skills.
• Willingness to travel across the 2 clinics in London as needed by the business.

Diversity and Inclusion

We cultivate a culture of inclusion and diversity. We celebrate our employees\' individual strengths, views, and experiences and encourage all candidates to apply, without regard to race, colour, religion, gender identity, sexual orientation, age, national origin, disability, or any other factor. Our differences enable us to be a better team; one that makes better decisions, drives innovation, and delivers better results.

Join us today and make a difference, one smile at a time!