Travel Operations Coordinator, The Walt Disney Travel Company

The Walt Disney Company; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading entertainment company in London is seeking a Travel Operations Coordinator to support operational activities for Disney guests. This role entails managing guest issues, providing daily administrative support, and coordinating various travel arrangements. Ideal candidates should have a background in travel operations and exhibit excellent communication skills. A passion for guest service and attention to detail are critical. This position offers a blend of onsite work and flexible remote options.

Benefits

25 days annual leave

Private medical insurance

Complimentary park entry

Discounts on Disney products

Excellent parental leave

Qualifications

• Strong attention to detail is essential.
• Experience in a fast-paced environment is required.
• Cultural sensitivity and ability to work internationally are appreciated.

Responsibilities

• Provide daily operational support for Sales and Guest Care teams.
• Manage guest issues and complaints effectively.
• Coordinate booking amendments and support credit control.

Skills

Strong administrative experience

Travel operations experience

Excellent communication skills

Analytical and problem-solving skills

Tools

Travel reservation systems

Job description

Travel Operations Coordinator, The Walt Disney Travel Company

Job ID 10133461

Location London, United Kingdom

Business Walt Disney World Resort

Date posted Jan. 12, 2026

Job Summary

We’re excited to offer a permanent opportunity to join our skilled team supporting Disney guests travelling to our Parks or on our Cruise ships.

About the Role & Team

We’re looking for individuals with travel industry operations experience and a passion for creating exceptional guest experiences across our Parks and Cruise Line offerings.

Strong communication skills—both written and verbal—are essential.

As an Operations Coordinator, you’ll support the growth of the Walt Disney Travel Company (WDTC) by providing operational support and contributing to key projects and initiatives.

You’ll primarily work onsite at our Hammersmith office (4 days/week), with flexibility to work from home one day per week.

What You Will Do

• Provide daily operational support for Disney's internal Sales and Guest Care teams.
• Respond promptly and accurately to information requests.
• Investigate and resolve guest issues and complaints in line with internal policies and legal guidelines, collaborating with the Guest Communications team.
• Manage post-reservation, pre-departure, and in-resort issues efficiently.
• Support resolution of payment and credit card issues.
• Triage and manage operations in-boxes for transport-inclusive and hotel/ticket packages.
• Conduct quality control for International bookings, liaising with the Tour Operator Team.
• Coordinate booking amendments, including major schedule changes across flights, trains, and self-drive packages.
• Support credit control to ensure timely payments.
• Monitor hotel refurbishments and ensure guests and internal teams are informed.
• Generate reports using in-house systems to support cross-functional decisions.
• Create training materials for new products and offerings.
• Collaborate with external partners to maintain bookings and resolve issues.

Required Qualifications & Skills

• Strong administrative experience with excellent attention to detail (essential).
• Experience in travel operations, travel agency or hotel operations.
• Familiarity with travel reservation systems (preferred).
• Background in the travel industry is essential - any experience with Disney Parks and Resorts is an advantage.
• Ability to manage multiple tasks in a fast-paced, high-volume environment.
• Strong verbal and written communication skills.
• Willingness to learn new systems (in-house and third-party).
• Cultural sensitivity and ability to work with international teams and guests.
• Commitment to high levels of guest service.
• Analytical and problem-solving skills.

The Perks

• 25 days annual leave.
• Private medical insurance and dental care.
• Complimentary park entry for you, family, and friends.
• Discounts on Disney products, resort food & beverage, and ticketing.
• Excellent parental and guardian leave.
• Access to Employee Resource Groups: WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, ENABLED, and TRUST (Mental Health & Wellbeing).

About Walt Disney World Resort

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world‑class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

The Walt Disney Company is an Equal Opportunity Employer. We are committed to building a diverse and inclusive team that reflects our audiences and fosters belonging.

We provide reasonable accommodations for individuals with disabilities throughout the application and employment process. Please contact us to request support.