Transport Administrator

Menzies Distribution Solutions Ltd; Clitheroe; On-site; GBP 22,000 - 30,000; Part time

Job summary

A leading distribution company seeks a part-time Transport Administrator in Clitheroe to support their operations. The successful candidate will handle customer interactions, manage orders, and support transport documentation. Experience in administration and excellent communication skills are essential. This role offers various benefits including training opportunities and a competitive holiday allowance.

Benefits

Competitive holiday allowance

Paid volunteer day

Value Awards and Driver of the Year Awards

Contributory workplace pension scheme

Discount portal for healthcare and services

Unique industry training and paid day leave for CPC training

Healthcare Cash Plan with cash back on services

Qualifications

• Previous experience in an administration role.
• Good numeric skills, including accuracy.

Responsibilities

• Engage with customers professionally via calls and emails.
• Process customer queries with professionalism.
• Liaise with management to ensure smooth transport operations.
• Monitor documentation for the transport operation.
• Handle customer orders accurately.
• Manage customer and supplier enquiries and complaints.

Skills

Transport-related administration experience

Customer service skills

Numeracy and accuracy

Verbal and written communication skills

Analytical skills

Job description

Transport Administrator

Menzies Distribution Solutions Ltd is seeking a Transport Administrator to join our team based in Clitheroe. The ideal candidate will have experience in transport‑related administration and customer service within a fast‑paced distribution environment, flexibility, and an accounting administration background is an advantage.

Base Pay Range

• Pattern: Monday to Friday
• Monthly Pay
• Parking On‑site

Key Duties and Accountabilities

• Engage all external and internal customers by communicating in a friendly and professional manner, ensuring a positive impression at all times.
• Answer and respond to all incoming calls and emails promptly and politely.
• Process all internal and external customer queries or concerns in a professional and courteous manner.
• Liaise with the management team to ensure the smooth operation of the transport department.
• Monitor and chase documentation supporting the transport operation.
• Produce statistics as required.
• Undertake administrative and filing duties to meet the needs of the Transport Department.
• Handle customer orders, ensuring accuracy, delivery timelines, instruction and communication to all depot staff.
• Deal with customer and supplier enquiries and complaints from investigation to closure.
• Ensure that customer requirements are administered in a timely, controlled and recorded manner.
• Ensure that all work carried out is accounted for and that processes for accurate charging and an auditable trail are in place and followed.

Key Experiences and Qualifications

• Previous administration experience.
• Good numeric skills, including accuracy.

Technical Skills and Behavioural Competencies

• Well developed verbal and written communication skills.
• Strong analytical and numeracy skills.
• Good level of financial understanding.
• Flexibility.
• Help maintain a motivating focused team environment.
• Enthusiastic and energetic personality.
• Enjoys working to deadlines.
• Ability to work on own initiative and demonstrate organisational skills.

Benefits

• Time For You: Relax with a competitive holiday allowance.
• Give Back: Receive a paid day to volunteer for a charity of your choice.
• Appreciating You & Others: Celebrate special moments with Value Awards, Driver of the Year Awards, and a paid day off for finalists.
• Your Future: Join our contributory workplace pension scheme for financial security.
• Exclusive Discounts: Access a discount portal through your Healthcare Cash Plan and enjoy savings on travel, hotels, cinema tickets, and more, plus 20% off your mobile line rental at EE.
• Progression & Training: Unique industry training such as LST, Moffett, Manual Handling, Double Decker & Load Security, plus a paid day leave per year for CPC training.
• Health & Wellness: Healthcare Cash Plan with cash back on a range of healthcare products and services, virtual GP access, on‑demand physio, gym discounts, online health assessments, and 24/7 counselling.

Inclusion

Menzies Distribution Solutions is committed to creating a fair and inclusive environment where employees feel safe, proud and valued. We encourage ways of working that treat everyone fairly and with respect, and we look to create opportunities to improve the diversity of our workforce across all areas of the business. We seek to attract and recruit people from the widest talent pool, who reflect the society in which we work. We aim to encourage an inclusive culture where people can feel empowered to be the very best they can be and to reach their full potential.

Seniority Level

• Associate

Employment Type

• Part‑time

Job Function

• Supply Chain
• Transportation, Logistics, Supply Chain and Storage

Location: Clitheroe, England, United Kingdom