Training & Knowledge Base Lead for Operational Excellence

Betfred Group; Warrington; On-site; GBP 35,000 - 50,000; Full time

Job summary

A prominent gaming company in Warrington is seeking a Training and Knowledge Base Manager to enhance training standards across Customer Service, Compliance, and Operations teams. The ideal candidate will lead the design and delivery of training programs that ensure staff are well-prepared and compliant with regulations. This role requires a passion for education and development, strong communication skills, and experienced leadership in a fast-paced environment. Join us to make a significant impact on our team's operational excellence.

Benefits

Bonuses and incentives

Monthly pension contributions

Enhanced maternity & paternity pay

Recognition scheme

Financial wellbeing package

Mental health support

Training and development opportunities

Qualifications

• Experience in Learning & Development design and delivery is a must.
• Familiarity with online learning systems and learning management systems.
• Strong knowledge of Microsoft Office applications is required.

Responsibilities

• Lead the design and delivery of operational training programs.
• Ensure new starters receive comprehensive training.
• Continuously improve training quality based on feedback.

Skills

Learning & Development design

Online learning & LMS platforms

Microsoft Office

Planning and organisational capability

Analytical skills

Customer service focused

Job description

A prominent gaming company in Warrington is seeking a Training and Knowledge Base Manager to enhance training standards across Customer Service, Compliance, and Operations teams. The ideal candidate will lead the design and delivery of training programs that ensure staff are well-prepared and compliant with regulations. This role requires a passion for education and development, strong communication skills, and experienced leadership in a fast-paced environment. Join us to make a significant impact on our team's operational excellence.