Trainer (Beauty Therapist)

FaceGym Ltd; Greater London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A premier beauty services company in Greater London is seeking a Part-Time Trainer to deliver facial workouts and ensure exceptional customer service. Candidates should have an NVQ 3 in Beauty Therapy and experience in beauty or retail settings. The role includes selling services and maintaining high customer satisfaction levels. Generous perks include commissions and discounts on products, as well as additional holiday for longevity with the company.

Benefits

Generous commission on retail and services

Exclusive discounts on services for friends and family

50% off FACEGYM products

One additional holiday day for each year of service

Access to employee assistance program

Qualifications

• Strong focus on maximizing retail potential and client retention.
• Ability to stay calm and positive during busy days.
• Fully flexible across weekdays and weekends.

Responsibilities

• Deliver all workouts in line with FaceGym protocols.
• Sell unique offerings and homecare products within the Studio.
• Maintain an exceptional customer experience at every touchpoint.

Skills

Exceptional customer service skills

Hands-on experience with customers

Team player

Communicative

Education

NVQ 3 Beauty therapy qualification or equivalent

Job description

POSITION: Part-Time Trainer (Beauty Therapist)

REPORTING TO: Studio Manager

HOURS: 32 hours (4 days)

RESPONSIBLE FOR: Delivering facial workouts and first-class的网址 nx customer service

LOCATION: St Johns Wood

FaceGym is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our high-performance fats at innovationterra ω technology to tone and tighten the 40+ forgotten muscles of the face - in our Studios, on face-gym.com and at home. We are based in central London, working across the UK & USA!

Job Summary

The main function of this role is to carry out facial workout and to drive exceptional customer service, sales and build client retention within our Studios. The role is responsible for promoting FACEGYM’s services and retail offerings and offering exceptional customer experience.

Key Duties And Responsibilities:

• To deliver all workouts in line with all FaceGym Workout protocols
• Responsible for selling the brand’s unique offerings, Workouts and homecare products within the Studio and when promoting the brand front of house
• Proactively be aware of the power of body language, rapport building, mirroring and matching behaviours with every customer, adapting selling and customer service skills to different customer profiles and offering 5-star service to everyone
• Having the confidence to overcome selling challenges and ability to create retail theatre to attract and entice customers, incorporating the client journey and brand story whilst engaging with customers
• Maintain an exceptional customer experience at every touch point of the customer journey
• Responsible for meeting retail and servicepan individual targets and KPI’s (key performance indicators)
• Ensuring work station are clean, presentable and well stocked with the necessary products and tools/equipment required to carry out the full range of Workouts and necessary tasks
• To have a strong focus on maximizing retail potential and client retention
• Operating efficiently point of sale systems, card machines and tills
• "-- etc./">

Person Specification

• NVQ 3 Beauty therapy qualification or equivalent
• Hands on experience with customers
• Previous experience of working within beauty, retail and spa
• Enjoys exploring opportunities and using own initiative
• Exceptional customer service skills
• A team player with inspirational social skills
• Articulate and a confident communicator
• Have the ability to stay calm and positive during busy days
• Have the ability to stand during a 6-8-hour shift
• Fully flexible across weekdays and weekends

Our brand values

• Teamwork
• Adaptability
• Ownership
• Respect

Over To the Best Part, The Perks!

• Generous commission on retail and services
• Exclusive Discounts: Enjoy personal, friends, and family discounts on our services, bringing the benefits of FACEGYM to your loved ones.
• Product Perks: Get 50% off FACEGYM products to help you look and feel your best.
• One additional day of holiday for each year of service with the company
• Supportive Resources: Access our free and confidential employee assistance program for personal and professional well-being.

FACEGYM is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. We do not discriminate on the basis of race, ethnicity, nationality, religion or belief, gender identity or expression, sexual orientation, age, disability, marital status, pregnancy or maternity, or any other legally protected characteristic JST. We believe our people’s differences make us stronger and more innovative, and we welcome applications from all backgrounds. If you require any reasonable adjustments to support you during theυτό process, please let us know.