Trainee Sewerage Operator

Dwr Cymru; Swansea; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading water utility company in Swansea is seeking a Trainee Sewerage Operative to assist with customer responses to sewerage incidents. In this role, you will handle tasks such as sewer inspections, maintenance operations, and customer service interactions. The ideal candidate must be enthusiastic about putting customers first and possess or be working towards a driving licence. This 18-month program includes on-the-job training and competitive benefits including a market salary and 33 days of annual leave.

Benefits

Enhanced employer pension contributions

33 days annual leave

Gym and fitness discounts

Cycle to work scheme

Employee assistance programme

Free Mortgage Brokering Services

Qualifications

• Enthusiastic about customer service and willing to learn.
• A valid driving licence is required or in progress.

Responsibilities

• Respond to sewerage incidents and assist with blockages.
• Conduct sewer network inspections and surveys.
• Perform planned and reactive maintenance of assets.

Skills

Customer Service

Teamwork

Problem-solving

Job description

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Address: Swansea, Wales, GB, SA4 3AB

Job Requisition Number 8395

Work Type Permanent

Job Function Operational

Salary Range £25,949

Base

Closing Date 23:59 on 01 March 2026

Who we are

Our apprenticeships and traineeships are about bringing Wales to life by opening doors to opportunity. We believe talent comes from everywhere, which is why we welcome people from all backgrounds, experiences and walks of life. You’ll gain real, hands-on experience, develop practical skills and work towards recognised qualifications, all while contributing to services that make a real difference to communities across Wales. With the support of experienced colleagues and a culture that values fairness, respect and inclusion, you’ll be encouraged to be yourself, learn at your pace and build a career with purpose.

We’re committed to creating opportunities where everyone feels welcome, supported and able to succeed — whatever their background.

What to expect

Trainee Sewerage Operative

Your role as a Trainee Sewerage Operator will require you to deal with our initial customer response to sewerage incidents across the business area. You will be required to undertake all tasks associated with delivering excellent customer service to all customers.

The position will be required to undertake the following operations (but this not solely restricted to those examples listed below):

• Responding to customer reported incidents and assisting with clearing blockages / jetting and providing detailed feedback on actions taken.
• Sewer network inspections (inc. Sewer connections)
• Sewer Location Surveys
• Jetting / Flushing / De-silting of Sewers / Lone-Working
• Planned and Reactive Maintenance of assets
• Liaison with customers and stakeholders
• Detailed and timely completion of actions taken on all incidents in the work management systems.
• Learn to operate and assess asset condition utilising looksee CCTV equipment.
• Cleaning up affected area following flooding events.

Who you’ll work with

Internal

• Operational Supervisor
• Day to day liaison with operational staff regarding work management, planning, scheduling and strategy implementation
• Contract Partners – Delivery managers where appropriate

External

• Environment Agency/Natural Resurces Wales / local authorities
• General Public

About you

• We are looking for someone who’s enthusiastic about putting out customers first every day and a team player, willing to take part in all necessary training requirements required for the role.
• A driving licence is required for this role. If you don’t have one currently, we ask that you are working towards this.

Good to know

• Length of programme: 18 months
• Start Date: All of our apprenticeship and trainee programmes will start on 07 September 2026
• Training: will be provided on the job

Please note, we may close this role sooner if required. Please apply as soon as you can. We may also extend the original closing date depending on interest.

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business.

For some roles there may be additional checks and security clearance required, and this offer is subject to all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.

As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

• Option to buy additional annual leave up to 5 days per year
• Enhanced employer pension contributions – Up to 11% employer contributions
• Free Mortgage Brokering Services
• Enhanced family friendly policies
• Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
• Gym and fitness discounts as well as high street shopping
• Cycle to work scheme
• Discount off all Welsh Water visitor attraction centres and gift shops
• Car-leasing scheme and free on-site parking at all sites
• Health CashBack scheme and access to an online GP service
• An employee assistance programme for employees and their immediate family
• Many more can be foundhere!

Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT

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