Trainee Dynamics Central Service Desk Analyst Apprentice IT support and services

McArthur Dean Training Ltd; Scunthorpe; On-site; GBP 60,000 - 80,000; Full time

Job summary

A training organization in Scunthorpe is seeking an Accounts Apprentice to join their team. In this role, you will provide customer support, resolve IT issues, and manage helpdesk tickets. This apprenticeship offers structured training to enhance your technical and business skills. The position requires excellent communication, IT, and problem-solving skills. The role is full-time, Monday to Friday, with a pay rate of £7.55 per hour.

Responsibilities

• Help deliver excellent customer service while resolving technical queries.
• Assist in logging and managing helpdesk tickets.
• Collaborate with colleagues to resolve customer issues.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Problem solving skills

Administrative skills

Analytical skills

Team working

Job description

At this company, they recruit for a variety of IT roles. Join their team and leverage your technical expertise to help businesses stay secure, productive, and ahead of the curve. They are recruiting an accounts apprentice to join their busy team.

Apprenticeship Standard

Accounts or Finance Assistant Level 2

Job Spec

• You will be part of the frontline support team
• Helping to deliver excellent customer service while learning how to resolve technical and software queries
• You’ll assist in logging and managing helpdesk tickets, working towards meeting service level agreements (SLAs) and KPIs
• Collaborating with colleagues to resolve customer issues
• Through structured training, mentorship, and continuous learning, you will develop a strong foundation in software support and business systems
• Your AAT studies will build your knowledge of finance processes
• This combination will give you a unique and highly valuable skillset, enabling you to contribute to maintaining data integrity, ensuring operational excellence, and enhancing the overall customer experience

Person Spec

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Team working

Hours of Work

Monday – Friday, 9am – 5pm.

Rate of Pay

Apprenticeship Minimum Wage (£7.55 per hour)