Trainee Dealer

Metropolitan Casinos; Glasgow; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading casino operator in Glasgow seeks Trainee Dealers who are eager to learn the skills required to deal various casino games. You will undergo comprehensive training, enhancing your customer service skills while ensuring compliance with regulations. This role requires flexibility for night and weekend shifts, along with maintaining a friendly demeanor. The company offers a robust benefits package, including discounts and health services, encouraging growth and success within the team.

Benefits

50% off food and beverages

Company Pension

Life Assurance

Financial advice services

Employee health and wellbeing services

Qualifications

• Must be 18 or above and have the right to work in the UK.
• Willingness to undergo comprehensive training.
• Flexibility for working nights and weekends.

Responsibilities

• Participate in structured training for various casino games.
• Maintain a professional and friendly attitude.
• Assist with customer inquiries and resolve minor issues.

Skills

Customer service

Attention to detail

Ability to learn quickly

Job description

Who We Are

At Metropolitan Gaming, we don’t just offer jobs—we create experiences. Whether it's the electric buzz of our city casinos or the slick precision of our online platform, we’re the heartbeat of high-end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle.

Benefits

We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:

• 50% off food and beverages in all our UK venues
• Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
• Company Sick Pay
• Company Pension
• Life Assurance
• Refer a friend incentive
• Financial advice services
• Employee health and wellbeing servicesVirtual GP Services
• Season Ticket Loans
• Employee assistance program: A confidential helpline providing 24/7 advice and counselling
• Cycle to work scheme

We are looking for

Individuals willing to receive comprehensive training to learn the rules, procedures, and techniques required to deal a variety of casino games in a professional and customer-focused manner. You will develop the skills to provide fair, efficient, and entertaining gaming experiences while ensuring compliance with casino regulations and company policies.

Main Responsibilities

• Participate in structured training sessions to learn the rules and dealing procedures for games such as Blackjack, Roulette and Three Card Poker.
• Develop proficiency in handling gaming equipment (cards, chips, chippers, shufflers etc.) accurately and efficiently.
• Learn and adhere to all gaming regulations, internal controls, and security procedures.
• Maintain a professional and friendly attitude toward guests to create a welcoming and enjoyable gaming environment.
• Ensure integrity and fairness in all game play, following house rules and casino standards.
• Learn to manage table inventory, exchange chips, and accurately calculate payouts.
• Assist with customer inquiries and resolve minor issues in a courteous and professional manner.
• Work as part of a team to ensure smooth table operations and excellent customer service.

Service Behaviours

Our Trainee Dealers are expected to always demonstrate our key service behaviours:

• On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
• Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
• Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
• Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.

Please Note: You must be aged 18 or above and have the right to work in the UK

This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling.

Trainee Dealers will spend a large portion of their shift on their feet working directly with the public.