Train Manager- Newcastle

Arrivatc; Newcastle upon Tyne; On-site; GBP 35,000 - 42,000; Full time

Job summary

A leading rail service provider is hiring a Train Manager in Newcastle. The role includes ensuring passenger comfort and ticket management while addressing any unexpected challenges. Successful candidates will undergo a 10-week training program. The position requires working shifts, offering flexibility in scheduling. A salary during training is set at £35,371, rising to £41,292 post-training. Ideal applicants will have strong customer service skills and the ability to handle safety-critical responsibilities.

Benefits

Free unlimited train travel

Discounted train travel

Pension scheme

Free uniform

Excellent holiday entitlement

Qualifications

• Experience in customer-facing roles preferred.
• Ability to handle safety critical situations effectively.
• Good communication skills for advising customers.

Responsibilities

• Check and sell tickets on board services.
• Manage customer enquiries and needs during journeys.
• Ensure the comfort of the train environment.
• Resolve luggage issues and report defective equipment.

Skills

Customer service skills

Ability to deal with unexpected situations

Team collaboration

Job description

Train Manager- Newcastle page is loaded## Train Manager- Newcastlelocations: Newcastletime type: Full timeposted on: Posted Todaytime left to apply: End Date: December 30, 2025 (11 days left to apply)job requisition id: JR031500New Year- New Start!! We are recruiting for a Train Manager to join CrossCountry at Newcastle.If you answered ‘Yes’ to the above, then you could be just the person we are looking for so apply to be a Train Manager with CrossCountry at Newcastle.As an employee, you will receive free unlimited train travel on our services across our extensive rail network, discounted train travel on other train companies, entry into a pension scheme, a free uniform, excellent holiday entitlement and a salary of £35,371pa during your training, rising to £41,292pa upon completion of training. Average hours are 35 per week.Train Managers are the face of CrossCountry, so you’ll make sure that every journey is a great one for our customers. You will be responsible for checking and selling tickets on board our services, advising customers about their journey by communicating individually & in groups and always being aware of their individual needs. Not every day runs smoothly on the Railway, and you could face many different challenges as a Train Manager, so you need to be able to deal with the unexpected in a calm but confident way. You will ensure the train environment is comfortable by fixing and reporting defective equipment and managing luggage issues so be prepared to get your hands dirty!!You’ll get to work as a team with your fantastic On-Board colleagues to ensure that our customers have a memorable experience every time they travel with CrossCountry. Safety is always vitally important, we will train you on all procedures, rules and regulations so that you are prepared to take the lead should any critical situation demand it. Your initial 10-week training course will take place at our Customer Service Training Centre in Derby where you will be trained on all aspects of the role.This is not a 9-to-5 role so look away now if you don’t like working shifts or some weekends, but that means you’ll get time off in the week. **To apply for this role, please submit your current CV AND a covering letter explaining your reasons for applying and why you would be suitable. Close date for applications is Tuesday 30 December 2025.**Please note, Train Manager positions are safety critical, and the successful applicants will require a safety critical medical and a DBS check.*We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.*Simply navigate to 'My Job Alerts' in the Jobs Hub to get started.