Trade Support Customer Service Advisor

Methodfi; Portsmouth; On-site; GBP 27,000; Full time

Job summary

A leading home improvement marketplace in the UK is seeking a Customer Service Advisor (Trade Support) to assist tradespeople with inquiries and support their membership. The ideal candidate will have experience in customer service, excellent communication skills, and a logical mindset for problem-solving. This role offers a competitive salary of £26,500 per annum along with perks such as gym membership and additional rewards.

Benefits

Health and well-being support

Gym membership

Birthday/Special day leave

Buy & sell holiday scheme

Paid charity leave

Qualifications

• Experience in customer service, ideally in a membership or B2B environment.
• Excellent communication skills, clear, calm and compassionate.
• A logical, problem-solving mindset.
• Confidence working at pace and adapting to change.

Responsibilities

• Helping tradespeople get more from Checkatrade.
• Spotting how to add value and guiding members.
• Solving tricky issues and using sound judgement.
• Collaborating with other teams to resolve concerns.

Skills

Customer service experience

Excellent communication skills

Problem-solving mindset

Tech-savvy

Tools

Salesforce Service Cloud

GSuite

Job description

A leading home improvement marketplace in the UK is seeking a Customer Service Advisor (Trade Support) to assist tradespeople with inquiries and support their membership. The ideal candidate will have experience in customer service, excellent communication skills, and a logical mindset for problem-solving. This role offers a competitive salary of £26,500 per annum along with perks such as gym membership and additional rewards.