TPA Liability Team Manager

Crawford Group; Leeds; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading claims administration company in Leeds is seeking a Team Leader to support a growing team of claims handlers. This role involves managing public liability claims, mentoring staff, and ensuring excellent customer service. The ideal candidate will have experience in claims management, exceptional organizational skills, and the ability to handle challenges calmly. This position offers an opportunity to develop a successful team in a professional environment.

Qualifications

• Experienced team leader from a claims background preferred.
• Evidence of mentoring teams to high performance.
• Knowledge of the principles of insurance and claims processes.

Responsibilities

• Handle a variety of public liability claims.
• Support and guide the claims handlers in investigations.
• Train teams on policy cover and communicate professionally.

Skills

Mentoring and developing teams

Knowledge of insurance principles

Exceptional customer service

Organisational skills

Adaptability to changing priorities

Job description

Crawford TPA is our highly successful Third Party Administration offering, handling claims for corporate companies and Insurers. We’re looking for our next team leader to support and manager our rapidly expanding team of claims handlers, based at our Leeds office.

Responsibilities

Your team will be handling a wide variety of public liability claims specifically claims made against local authority clients so you’ll need to have insight into all manner of claims, from trips and slips to tenancy complaints, subsidence and complex injury cases.

Your skills and experience as a team leader will help support and guide your team in providing swift settlement within expected service level agreements wherever possible, whilst also ensuring each claim has been fully investigated with a full audit of claims specific information. You’ll also be guiding and training your teams on policy cover information, such as liability and excess cover, also ensuring the team relay this information to the policy holder in a professional and courteous manner.

Qualifications

We’re looking for a talented leader: A candidate that enjoys mentoring and developing a team to ensure a high performance and success. You’ll ideally have/be:

• An experienced team leader from a Claims background, although those with experience in the insurance industry are very welcome to apply
• Evidence of mentoring and developing teams to a high performance standard
• Knowledge of the principals of insurance and claims process
• Exceptional customer service ethics – ensuing clients and policy holders receive a first class service from your team
• The ability to deal with challenges and setbacks, resolving any issues in a calm and methodical manner
• Strong organisational skills, coupled with attention to detail
• Flexibility in your approach to changing priorities

Due to the nature of our work, any offer is subject to a satisfactory DBS check