Ticketing Systems and Operations Planner

West Sussex.info; Chichester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A renowned event management company is looking for a Ticketing Systems and Operations Planner to optimize ticketing and accreditation systems for events in Chichester. You will facilitate seamless guest experiences, manage ticket delivery, and oversee event setup. The ideal candidate is detail-oriented, tech-savvy, and able to work under pressure. Benefits include competitive salary, free event tickets, parking, and discounts across the estate.

Benefits

Competitive salary

Free event tickets

Group Performance Share scheme

Free onsite parking

Discounts on dining and retail

Health Club access

Wellbeing initiatives

Qualifications

• Reliable transport needed due to rural location.
• Ability to work independently and in a team.
• Capable of performing well under pressure.

Responsibilities

• Create and manage events in the ticketing system.
• Ensure accurate pricing and booking journeys.
• Oversee the accreditation process for non-public attendees.
• Plan entry procedures for major events.
• Collaborate to enhance the digital ticketing strategy.

Skills

Positive

Attention to detail

Organisational skills

Proactive

Tech-savvy

Multitasking

Collaboration

Tools

AudienceView

Teamcard

Job description

Ticketing Systems and Operations Planner

Location: Chichester

Contract: Permanent

Hours: Full Time – 40 hours per week – Monday to Friday

Ticketing Systems & Operations Planner
Every year, we surprise and delight hundreds of thousands of guests at Goodwood’s world‑class events. Picture yourself at the heart of our headline moments - motorsport, horseracing and Goodwoof - making sure every guest’s journey through our ticketing and access points is seamless.

As our energetic and enthusiastic Ticketing Systems & Operations Planner, you’ll be a key member of the Ticket Office Operations Team, reporting to the Ticketing Systems & Operations Manager. You’ll take the lead in optimising ticketing and accreditation systems to create seamless experiences for every guest - building and maintaining event set‑ups in our ticketing platform, managing access for staff, contractors and media, and enabling smooth ingress and egress at every event. On site, you’ll provide hands‑on support, resolve ticketing issues and ensure casual teams are equipped with clear processes and best‑practice guidance.

What you’ll do

• Create, manage and optimise events within Goodwood’s ticketing system (AudienceView).
• Ensure accurate pricing, booking journeys and guest information across all events.
• Manage digital ticket delivery and maintain consistent, reliable processes.
• Oversee the accreditation process (Teamcard Accreditation) for non‑public attendees.
• Create and manage events within the access control system (Teamcard).
• Plan and deliver entry procedures for major events, including motorsport, horseracing and Goodwoof.
• Produce clear documentation and briefing materials for casual teams.
• Work closely with event staffing teams to ensure appropriate coverage at ticketing points.
• Collaborate across departments to support and enhance Goodwood’s digital ticketing strategy.

You’ll be someone who is

• Positive, friendly and solutions‑focused
• Exceptionally attentive to detail
• Highly organised with the ability to prioritise effectively
• Proactive and accountable
• Confident working with technology and new systems
• Able to multitask and perform well under pressure
• Thrives both independently and collaboratively
• Brings a great sense of fun
• You will need reliable transport due to the rural location of the Estate.

What you’ll get

• A competitive salary that reflects your skills and experience
• Free tickets to our world‑famous events
• Access to our Group Performance Share scheme
• Free onsite parking
• Discounts across the estate, including dining and retail
• Access to our Health Club and wellbeing initiatives
• A unique working environment like no other