Ticketing & Client Services Lead, Live Events

Eventim Apollo; Greater London; Hybrid; GBP 30,000 - 33,000; Full time

Job summary

A leading ticketing company in London is seeking a Client Service Ticketing Manager to enhance customer experiences. This permanent role involves managing client inquiries, overseeing event ticketing processes, and collaborating with multiple teams. Candidates should have a proven track record in ticketing or customer service, along with exceptional communication skills. The position offers a salary between £30,000 and £32,600 annually, along with a 10% bonus and various benefits.

Benefits

10% bonus

Flexible working hours

Free tickets to events

Qualifications

• Proven experience in client-facing roles or ticketing.
• Strong attention to detail and relationship-building skills.
• Ability to manage deadlines while maintaining service standards.

Responsibilities

• Act as the first point of contact for clients regarding ticketing queries.
• Manage the full lifecycle of events in the ticketing system.
• Collaborate with various teams to ensure a seamless customer experience.
• Provide out-of-hours support as required.

Skills

Experience in fast-paced environment

Knowledge of event ticket sales

Exceptional communication skills

Proactive and organized approach

Job description

A leading ticketing company in London is seeking a Client Service Ticketing Manager to enhance customer experiences. This permanent role involves managing client inquiries, overseeing event ticketing processes, and collaborating with multiple teams. Candidates should have a proven track record in ticketing or customer service, along with exceptional communication skills. The position offers a salary between £30,000 and £32,600 annually, along with a 10% bonus and various benefits.