Telecoms Network Management Centre Engineer

National Grid; Taunton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading energy supplier is looking for a Telecoms Network Management Centre Engineer based in Taunton, United Kingdom. This position involves remote monitoring and management of Telecoms networks, working closely with field engineers and various teams. The ideal candidate should have experience with Layer 2 and Layer 3 IP Networks and must be committed to providing excellent customer service. The role requires a BTEC Level 5 qualification or equivalent in Telecommunications or related fields. A five-week shift pattern covers 24/7 services, including training sessions before shifts begin.

Qualifications

• Experience in a Network Management Centre is preferred.
• Required experience with configuration and fault finding in Layer 2 and Layer 3 IP Networks.
• Commitment to outstanding customer service and effective communication.

Responsibilities

• Provide front line operational support within the NMC.
• Perform remote configuration of network elements.
• Manage working time to ensure efficiency in job completion.
• Coordinate with contractors and ensure service continuity.
• Provide technical support and liaise with colleagues.

Skills

Layer 2 IP Networks

Layer 3 IP Networks

Configuration and Fault Finding

Customer Service

Communication Skills

Education

BTEC Level 5 in Telecommunications, Data Networks or Electrical Engineering

Tools

Switches

Routers

Firewalls

Job description

Job Introduction

An opportunity is available for a Telecoms Network Management Centre (NMC) Engineer working in our Network Management Centre in Taunton.

As an NMC Engineer you will be responsible for the remote monitoring, management, configuration and control of our Telecoms and SCADA Networks, working with our Field Operations, Design and Commercial teams to deliver a reliable, resilient and secure solution in a fast and evolving space.

A five-week shift pattern exists in the Telecoms Network Management Centre providing 24/7 coverage. The successful candidate will be expected to work the shift pattern as business needs direct. This can be discussed at interview. For an initial number of months there will be an intensive training program to be followed during office hours before shift work starts.

Please note the successful candidate may initially be appointed at a lower salary until all relevant courses and training are complete.

Main Responsibilities

The specific main tasks include:

• Undertaking front line operational support, from a 1st and 2nd line perspective within the NMC environment.
• Providing remote configuration of network elements on the Telecoms and SCADA networks.
• Managing your own working time to ensure that jobs are completed in the most efficient manner.
• Working with contractors and when necessary witness acceptance tests.
• Working with colleagues and customers to ensure a continuity of service.
• Working safely and in accordance with agreed National Grid procedures and techniques.
• Providing technical support to customers and liaising with colleagues to solve complex issues.

Ideal Candidate

You will ideally have experience of working in a Network Management Centre. You will be required to provide front line operational support within the National Grid Telecoms Network Management Centre, liaising with field‑based engineers, customers and contractors.

Candidates are required to have experience with configuration and fault finding in Layer 2 and Layer 3 IP Networks, including switches, routers and firewalls. Experience with DWDM, MPLS‑TP, Microwave, SDH and PDH would also be an advantage.

You should be committed to providing outstanding customer service and have an ability to communicate well with both colleagues and customers.

Ideally qualified to BTEC Level 5 or equivalent in Telecommunications, Data Networks or Electrical Engineering or have extensive relevant experience; however applications are also encouraged from candidates that are able to demonstrate that they have a technical background and the motivation to make a success of this opportunity.

Requirements

As the post you are applying for attracts a National Security Vetting clearance there are further eligibility requirements. To meet national security vetting requirements you will normally need to have been resident in the UK for at least 5 years for Security Clearance (SC) prior to the date of application. You may still be considered if, for example:

• You have been serving overseas with HM Forces or in some other official capacity as a representative of HM Government.
• You were studying abroad.
• You were living overseas with parents.

If you have any further queries relating to National Security Vetting, please email [e-mail].

Hybrid or remote working is not possible with this role.

Please note that in most cases, National Grid is unable to offer sponsorship for employment under the UK points‑based immigration system. As such, applicants must have the legal right to work in the UK without requiring sponsorship now or in the future under the UK points‑based immigration system. However, in exceptional circumstances where there is a clear and demonstrable need for specialist skills that cannot be sourced from the local labour market, National Grid may consider offering sponsorship. All applications are welcome from candidates who meet these requirements, regardless of race, nationality, or ethnic origin.

About Us

We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.

National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast‑moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.

The teams at National Grid Telecoms are all about networking. They join data technology in lots of different ways to deliver connected and bespoke communications solutions that meet customers’ needs.

National Grid Telecoms teams enable the electricity network to be managed remotely, enabling customers’ power to be restored more quickly without having to dispatch engineers into the location. Our talented teams are some of the best in the business, working with the most advanced technology and infrastructure, and always adapting and innovating as the industry evolves.

In fact, first class services and state‑of‑the‑art facilities continue to drive our growth and create opportunities for people who share our commitment, energy and ambition. There are opportunities to get involved in innovative work in a sector that continues to grow dynamically, with career development supported and enabled by on‑going training.