Technology Demand and Governance Manager

International Rescue Committee, Inc.; City of London; Hybrid; GBP 45,000 - 54,000; Full time

Job summary

A leading humanitarian NGO in London is seeking a Technology Demand and Governance Manager to coordinate AI governance and demand management initiatives. The ideal candidate will manage multiple AI projects, ensuring alignment with the organization's mission. A strong technical background, along with proven project management skills, is required. This role offers a salary range of £45,954 – £53,614 and includes hybrid work options.

Qualifications

• 5-7 years of experience in project coordination or technology management.
• Minimum 2 years of experience in humanitarian or nonprofit sectors.
• Experience managing multiple concurrent projects.

Responsibilities

• Administer AI tool governance processes and workflows.
• Coordinate project management for AI initiatives.
• Support the AI Community of Practice with knowledge sharing.

Skills

Technical Knowledge and AI Familiarity

Project and Process Management

Communication and Collaboration

Education

Bachelor’s degree in relevant field

Tools

JIRA

Asana

Smartsheet

Microsoft Project

Confluence

Job description

Technology Demand and Governance Manager – International Rescue Committee (IRC)

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933, the IRC is one of the world's largest international humanitarian NGOs, operating in more than 40 countries and 29 U.S. cities. Our mission is to provide lasting impact by restoring safety, dignity, and hope to millions of people worldwide.

IRC’s Technical Excellence (TE) team, located within the Crisis Response, Recovery and Development (CRRD) Department, supports country program staff through technical assistance and knowledge sharing. TE is organized into four sector teams – Education, Economic Wellbeing, Health, and Violence Prevention and Response – and auxiliary teams for measurement, finance/grant management, and cross‑sectoral program quality.

Core Services

• Program Design – design state‑of‑the‑art programming using evidence, cost data, and stakeholder expertise.
• Quality Assurance – partner with measurement teams to develop indicators, review progress, and address implementation challenges.
• Business Development – design winning bids and consortia, and leverage technical expertise in public events and private meetings.
• Research & Learning – conduct cutting‑edge research and capture lessons from implementation.
• External Influence – showcase programs and technical insights to influence humanitarian sector policy and practice.

Job Overview / Summary

• The Manager serves as a key coordinator and administrator for AI governance, technology demand management, and strategic AI initiatives, ensuring alignments with IRC’s humanitarian mission.
• Reporting to the PTI Lead, the role facilitates adoption of AI technologies across the organization and coordinates technology demand from program teams.
• Primary goals: streamline AI governance workflows, deliver strategic AI projects, foster learning around AI innovation, and support technology demand management for improved program outcomes.

Major Responsibilities

• Administer AI tool governance processes – move requests through approval workflows, convene Governance Committee meetings, identify bottlenecks, and maintain comprehensive records.
• Coordinate project management for AI initiatives – track deliverables, facilitate cross‑team coordination, organize meetings, and communicate status to stakeholders.
• Support the AI Community of Practice – create agendas, coordinate speakers, disseminate AI news, manage knowledge repositories, and track engagement metrics.
• Administer the Technology for Program Central Demand Pipeline – support intake processes, route requests, collect feedback, prepare briefings, and track status.
• Facilitate cross‑functional collaboration – build relationships across IT, METAL, programs, and country offices, translate between audiences, identify alignment opportunities, and elevate issues.
• Contribute to strategic planning – provide data‑driven insights on demand patterns and governance trends; prepare dashboards and reports for leadership.
• Promote responsible and ethical technology use – champion responsible AI practices, integrate ethical considerations, raise awareness of risks, and support guidance development.

Key Working Relationships

• Reports to: Program Technology Innovation Lead
• Directly supervises: N/A
• Indirect Reporting: N/A
• Internal contacts: IT, METAL, Programs, Country Offices

Job Requirements

Education

• Bachelor’s degree in Information Technology, Business Administration, International Development, Project Management, Public Health, or related field required.

Work Experience

• 5‑7 years of progressive professional experience in project coordination, technology management, program operations, or related fields.
• Minimum 2 years of experience in the humanitarian, international development, or nonprofit sector.
• Demonstrated experience managing multiple concurrent projects with competing priorities.
• Experience with governance processes, demand management, or portfolio management preferred.
• Previous experience working with IT departments or technology teams strongly preferred.

Demonstrated Skills & Competencies

• Technical Knowledge and AI Familiarity
• Experience defining business requirements.
• Familiarity with product development lifecycle.
• Understanding of AI technologies, applications, and implications.
• Familiarity with AI governance frameworks and responsible AI principles.
• Comfort with learning and working with new technology tools and platforms.
• Technical background or credible engagement with technical teams preferred.
• Experience building, configuring, or managing AI copilot solutions or AI assistant tools preferred.
• Project and Process Management
• Strong organizational skills with proven ability to manage complex processes and stakeholders.
• Ability to identify process inefficiencies and implement practical improvements.
• Experience facilitating meetings, documenting decisions, and tracking action items.
• Comfort handling ambiguity and establishing structure where needed.
• Detail‑oriented with strong follow‑through and accountability.
• Experience with project management tools (JIRA, Asana, Smartsheet, Microsoft Project, Confluence) preferred.
• Communication and Collaboration
• Excellent written and verbal communication, tailoring messages for diverse audiences.
• Ability to translate between technical and non‑technical stakeholders.
• Experience facilitating communities of practice or learning networks preferred.
• Collaborative mindset and support for colleagues’ success.
• Understanding of humanitarian principles, operational contexts, and program delivery challenges.
• Appreciation for technology considerations in crisis and resource‑constrained environments.
• Sensitivity to data protection, privacy, and ethical technology use with vulnerable populations.

Language Skills

• Fluency in English required; Arabic, French, and/or Spanish also an advantage.

Working Environment: Standard office environment; hybrid role combining office and remote work.

Compensation: Pay Range (UK based): £45,954 – £53,614. Ranges are based on market, job type, internal equity, and budget.

IRC employees must adhere to the IRC Way – values of Integrity, Service, Accountability, and Equality. Standard of Professional Conduct applies to all staff.