Technical Support - SCCM

Scc; Birmingham; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading IT company is seeking a Technical Support Specialist in Birmingham. The successful candidate will deliver key technical support for SCCM and patch management, ensuring compliance and optimal performance in IT environments. Responsibilities include troubleshooting deployment issues, coordinating with support teams, and driving service improvements. This role offers a competitive salary package, including company benefits and hybrid working arrangements.

Benefits

Large company benefits

Broad flexible benefits scheme

2 paid-for volunteering days a year

Qualifications

• Experience with SCCM administration and patch management.
• Strong troubleshooting skills for deployment failures and incidents.
• Ability to document technical processes and compliance requirements.

Responsibilities

• Deliver technical support for endpoint management and patching.
• Coordinate patch deployment and manage incidents within service levels.
• Perform root cause analysis to prevent recurring issues.

Skills

Excellent hands-on technical expertise

Determined, can-do attitude

Ability to work on own initiative as well as part of a team

Attention to detail

Good work ethic

ITIL awareness

Excellent organization skills

Professional and presentable

Ability to handle difficult customer environments

Job description

About The Role

We are actively building diverse teams and welcome applications from everyone.

Role: Technical Support – SCCM / Patching

Location: Birmingham (SCC operate hybrid working, which comprises of a mix of office and home working)

Contract Type: Permanent

Salary Package: 40k - 50k plus large company benefits, a broad flexible benefits scheme, and 2 paid‑for volunteering days a year

Hours: 9.00 am – 5.30 pm Monday – Friday

Interview Process: 2‑stage process

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid гам working & core hours in line with role requirements
• Career development and life‑long learning opportunities
• Opportunity to join Europe's largest privately‑owned IT Company

Role purpose

To deliver technical support for endpointmanagement and patching systems, ensuring security, compliance, and optimalperformance across the organisation’s IT environment. The role involvesadministering and maintaining Microsoft SCCM and related patching tools,diagnosing and resolving deployment issues, and collaborating with teams toimplement updates, automate processes, and uphold service standards.

Key responsibilities

• Provide hands‑onAura technical support for SCCM administration, patch management, end‑point compliance, and automation.
• Coordinate patch deployment and endpoint management with UK support teams, expand‑ing to global coverage over time.
• Deliver BAU support for SCCM/MDT, troubleshooting and owning incidents, problems, and deployment failures within agreed service levels.
• Perform detailed root cause analysis on recurring SCCM, patching, or managed desktop issues to prevent reoccurrence.
• Ensure correct configuration of SCCM infrastructure, baselines, collections, schedules, and proactive health checks across customer environments.
• Collaborate with security teams to align patching and desktop management with vulnera‑bility remediation and audit requirements.
• Support infrastructure upgrades, migrations, and western SCCM/Intune integration, con‑tributing to cloud modernisation initiatives (Azure AD, Intune).
• Design and troubleshoot Group Policy to support managed desktop environments.
• Provide third‑level escalation support for SCCM queries and technical issues.
• Maintain accurate technical documentation, deployment guides, quick reference materials, and compliance reports to professional standards.
• Drive automation and service improvements in patching, desktop deployment, and end‑point management.
• Assist with audit and compliance activities, ensuring standards are met across managed desktop and patching services.

Skills and experience

• Excellent hands‑on technical expertise
• Determined, can‑do attitude
• Ability to work on own initiative as well as part of a team
• Attention to detail
• A good work ethic
• ITIL awareness
• Excellent organisation skills
• Professional and presentable at all times.
• Ability to handle difficult and demanding customer environments

About Us

SCC is Europe’s largest privately‑owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or Chandler will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non‑membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.

Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/

Sustainability at SCC - https://www.scc.com/sustainability-at-scc/Callback

Life at SCC - https://www.linkedinlsch.com/company/scc/life