Technical Support Manager, Cloud Voice Platform

Symphony Communication Services; Belfast; On-site; GBP 50,000 - 65,000; Full time

Job summary

A communication technology firm in Belfast is looking for a skilled Technical Support Manager to lead its L1 and L2 support teams. This role entails managing day-to-day operations, improving service delivery, and leading a team focused on client satisfaction. The ideal candidate will have over 3 years of experience in technical support and robust leadership skills, especially in a fast-paced environment. Competitive salary and benefits offered.

Benefits

Competitive salary

Bonus Plan

Build your own Benefits (BYOB) perk

Regional specific competitive benefits

Qualifications

• 3+ years’ experience in a technical support or helpdesk environment.
• At least 2 years in a team leadership or management role.
• Strong knowledge of networking fundamentals.

Responsibilities

• Lead and develop the L1 and L2 Support teams.
• Manage ticket queues ensuring timely resolution.
• Own escalation framework and ensure effective resolution.

Skills

Leadership

Troubleshooting

Communication

Time Management

Tools

Zendesk

Jira

Windows OS

Job description

A communication technology firm in Belfast is looking for a skilled Technical Support Manager to lead its L1 and L2 support teams. This role entails managing day-to-day operations, improving service delivery, and leading a team focused on client satisfaction. The ideal candidate will have over 3 years of experience in technical support and robust leadership skills, especially in a fast-paced environment. Competitive salary and benefits offered.