Technical Support Engineer – IT

Enconvo; Telford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading IT service provider in Telford is seeking an IT Technical Support Engineer. The role involves delivering Tier 2 support for Microsoft 365, Azure AD, and on-prem environments, focusing on identity, device management, and troubleshooting networking issues. Candidates should have strong experience with Microsoft products and Active Directory management. This full-time position offers a competitive salary between £25,000 and £30,000, along with benefits such as healthcare, additional holidays, and Perkbox discounts.

Benefits

23 days’ holiday

Company funded healthcare

Access to Perkbox discounts

Qualifications

• Strong experience in supporting Microsoft 365, Azure AD, and Windows 10-11 environments.
• Hands-on knowledge of on-premises Active Directory and Exchange Server (2016/2019 preferred).
• Proficiency with Intune for device management, compliance policies, and app deployment.

Responsibilities

• Provide Tier 2 support across Microsoft 365 and manage Active Directory.
• Configure and oversee Azure AD focusing on security.
• Troubleshoot networking issues to ensure connectivity.

Skills

Microsoft 365 support

Azure AD

Windows 10-11 environments

Active Directory management

Intune proficiency

Problem-solving skills

PowerShell scripting

Education

Microsoft certifications (MS-900, MD-102, SC-900, AZ-104)

Tools

Intune

Kaseya

Job description

We’re looking for an IT Technical Support Engineer to join our growing team in Telford.

Job Title: Technical Support Engineer – IT

Location: Telford Head Office

Salary: £25,000 – £30,000 DOE

Reporting to: Technical Support Team Leader

Permanent Position – Full time.

Introduction

We’re looking for a Tier 2 Technical Support Engineer to deliver advanced support across Microsoft 365, Azure AD, and hybrid on-prem environments. The role covers identity, device management, security and migration projects, supporting customers through both day-to-day incidents and larger deployment work.

Part of the Enreach Group, Enconvo delivers unified communications and IT services across the UK. You’ll join a hands‑on team supporting cloud, hybrid and telecoms systems, using modern tools and helping businesses get the best from Microsoft 365 and Enreach solutions.

Key Responsibilities as a Technical Support Engineer

• Provide Tier 2 support across Microsoft 365 – Exchange Online, Teams, SharePoint, OneDrive and Intune.
• Manage and maintain on‑premises Active Directory and Exchange Server environments, including hybrid Exchange Online synchronisation.
• Configure and oversee Azure AD (Entra ID), focusing on Conditional Access, MFA, and identity security.
• Deploy and support endpoints using Intune Autopilot, ensuring compliance and seamless onboarding for users.
• Troubleshoot networking issues, including DNS, DHCP, VPN, NAT, and VOIP, to ensure uninterrupted connectivity.
• Assist with migration projects, such as Exchange, file servers, and hybrid AD to cloud solutions, ensuring smooth transition.

Skills & Experience

• Strong experience in supporting Microsoft 365, Azure AD, and Windows 10-11 environments.
• Hands‑on knowledge of on‑premises Active Directory and Exchange Server (2016/2019 preferred).
• Proficiency with Intune for device management, compliance policies, and app deployment.
• Familiarity with RMM tools, such as Kaseya, for proactive endpoint management.
• Excellent problem‑solving skills and a clear, professional communication style.
• phony / UC experience (Teams Voice, 3CX, Horizon, PBX systems).
• PowerShell scripting and automation.
• Microsoft certifications (MS-900, MD-102, SC-900, AZ-104).
• Experience with broadband technologies (FTTC, FTTP, SoGEA, Ethernet).

Why Enconvo?

• 23 days’ holiday, increasing with length of service, plus an extra day off for your birthday.
• Enhanced maternity, paternity and adoption pay.
• Access to Perkbox discounts across hundreds of retailers.
• Company funded healthcare and life cover.
• Additional benefits available as part of the wider package.

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