Technical Support Engineer

Atlas Copco Holding GmbH; West Midlands; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A global engineering company is seeking a Technical Support Engineer to provide expert support for tooling and IT solutions in the automotive and industrial sectors. The ideal candidate will manage incidents through the company's QCM process and support internal teams and customers. Required qualifications include proficiency in installation and troubleshooting of hardware platforms, data communications, and industrial automation. The role offers a field-based position primarily in the Midlands.

Benefits

Culture of trust and accountability

Lifelong learning and career growth

Comprehensive compensation and benefits

Health and well-being

Qualifications

• In-depth knowledge of Atlas Copco tooling and integration systems.
• Excellent interpersonal and organizational skills.
• Ability to handle multiple tasks under pressure.

Responsibilities

• Manage the company’s QCM system for reported incidents.
• Provide technical support to internal teams and customers.
• Assist with customer technical training as needed.
• Identify business opportunities through technical support requests.

Skills

Installation and troubleshooting of hardware platforms

Network technology and data communications

Basic knowledge in industrial automation

Job description

Overview

Passionate People Create Exceptional Things

Our values unite us no matter where in the world we operate, and we believe that diversity inspires innovation and helps us understand our customers’ needs.

As Technical Support Engineer you will support Atlas Copco tooling and associated software/IT solutions for our customers.

You will work across our Motor Vehicle Industry (MVI); General Industry (GI) and Service (SCE) teams and will cover all ACTA (tooling) technologies (legacy, current and new model launches).

This position reports directly to the Software Service and Technical Support Manager.

You will be a highly skilled and motivated individual and be able to provide detailed technical analysis of the installed solutions in case of malfunction.

The ability to support legacy as well as current and future products is key to being successful in the role, and a strong understanding of the tightening process plays a vital part in this process.

You will deal with production-critical systems in industrial environments, understand the links between the customer’s production processes and our associated IT products and solutions.

Responsible for the company’s QCM process management system; including raising, monitoring, and escalating technical enquiries on behalf of the UK business to satisfactory resolution.

Post sales Technical Support

• Manage and take responsibility for the company’s QCM system for all UK and Ireland reported incidents.
• Escalate technical support cases to appropriate groups to enable fast and satisfactory resolution.
• Supporting internal teams and customers as technical support issues arise
• Assist with and deliver competence development and technical product training within the business.
• Assist with and deliver customer technical training where required.
• Ongoing remote or onsite support
• Provide tightening service expertise to internal teams and external customers.
• Support with equipment reconfiguration and modification
• Support our customers and service team with software updates.
• Identify potential business opportunities through technical support requests and other means and elevate to the service sales team or others to take appropriate action.
• Testing and validation of technical resolutions both remotely and on customer sites
• Lead with New Product Launch training for aftersales teams

To succeed, you will need

Requirements

You will have an in depth knowledge of Atlas Copco tooling and integration systems, plus;

• Installation and troubleshooting of heardware patforms
• Network technology and data communications experience
• Basic knowledge in industrial automation, fieldbus technique and PLC programming

You will be customer focused, with an eye for detail as well as the drive and commitment to see the job through to a successful conclusion.

You will need to take responsibility and accountability, with the capability of dealing with comple multitask situations under pressure. Therefore excellent interpersonal and organisational skills are required.

We offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

This is a field based role, the ideal candidate will be based in the Midlands

Contact information

Talent Acquisition Team: April Harbour

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