Technical Service Engineer

Markem-Imaje Group; Manchester; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading manufacturer in product traceability solutions is seeking a Technical Service Engineer in Manchester. Your role includes providing technical support, performing installations and maintenance, and promoting services to enhance customer satisfaction. Candidates should have experience in the industrial sector, strong troubleshooting skills, and a Full UK Driving License. This role offers growth opportunities and a company car.

Benefits

Company car

Performance based yearly merit increase

Growth opportunities

Qualifications

• Experience as a Field Service Engineer in the industrial sector.
• Full UK Driving License required.
• Proficient in technical product knowledge.
• Skilled in adhering to procedures and managing time.

Responsibilities

• Perform pre-installations, installations, and maintenance activity.
• Promote and sell M-I service products to improve customer satisfaction.
• Travel to customer sites within the regional area.

Skills

Electrical/Mechanical technical troubleshooting

Time management

Proactive problem-solving

Multi-tasking

Education

Certifications in Electrical/Mechanical Engineering or Networking

Job description

As Technical Service Engineer you will be a part of our technical service team, providing technical support to our local customers. You will have an opportunity to develop your professional career in a highly professional environment with innovative equipment.

This is a field-based role covering customers around the Manchester/Warrington/Chester area.

What you will do:

• Perform pre-installations, installations and maintenance activity
• Perform training, both internally and externally where needed
• Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, ink, counter value, functional location), reverse flow, billing block code, billing request confirmation
• Actively promote and sell M-I service products to our customers, improving the up-time of the application and maximizing M-I sales results in addition to ensuring the highest level of customer satisfaction
• Work in partnership with the sales teams to assist with sales revenue targets and revenue growth
• Travel to customers site within your regional area along with occasional travel nationally to attend training events and meetings

What you need to have:

• Experience as a Field Service Engineer or Technical Service Engineer in the industrial or manufacturing sectors, with a strong focus on Electrical/Mechanical technical troubleshooting
• Full UK Driving License
• Proven ability to assess technical situations, diagnose issues, and provide proactive, effective solutions
• Skilled in adhering to procedures while efficiently managing time and tasks in a dynamic environment
• Proficient in managing multiple tasks simultaneously without compromising quality
• Certifications in Electrical/Mechanical Engineering, Networking, Software, or related fields are a plus, though not required
• In-depth knowledge of technical products, particularly those similar to MI's product range, is an advantage but not essential

What we offer:

• Company car
• Performance based yearly merit increase
• Growth opportunities & international environment

You’ll only be the right candidate if you are aligned to our values and culture:

• Winning through customers
• High ethical standards, openness and trust
• Expectations for results
• Respect and value people

If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.