Technical Sales & Support Engineer (Customer‑Focused)

Micro-Epsilon America, LP; Birkenhead; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading sensor technology company in Birkenhead is seeking a Sales Support Engineer. This role is ideal for engineers looking to transition into a customer-focused, office-based position. Responsibilities include acting as the first contact for customer enquiries and providing technical support. The ideal candidate should have a technical qualification and strong problem-solving skills. Full training will be provided.

Qualifications

• Hands-on experience in engineering, quality, R&D, or a related technical field.
• Proactive approach to handling enquiries and managing workload.
• Motivation to learn new technologies with full product training provided.

Responsibilities

• Act as the first point of contact for new customer enquiries.
• Discuss and interpret technical requirements to identify the best solutions.
• Prepare quotations, technical documentation, and proposals.
• Provide first-line technical support and product advice to customers.

Skills

Problem-solving

Communication

Relationship-building

Education

Technical qualification (engineering or science discipline, ideally NVQ Level 4 or higher)

Job description

A leading sensor technology company in Birkenhead is seeking a Sales Support Engineer. This role is ideal for engineers looking to transition into a customer-focused, office-based position. Responsibilities include acting as the first contact for customer enquiries and providing technical support. The ideal candidate should have a technical qualification and strong problem-solving skills. Full training will be provided.