Technical Advisor

Aico Ltd; Oswestry; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading Home Life Safety provider in Oswestry seeks a Technical Support role to provide excellent service to customers and stakeholders. The successful candidate will develop knowledge of the product range while delivering technical support, training, and managing client relationships. Strong communication and problem-solving skills are essential, along with a desire to work in technology and IoT development. This position requires an organised individual with high attention to detail and the ability to work autonomously.

Qualifications

• Self-motivated with a desire to succeed.
• Ability to commute reliably to the office in Oswestry.
• Organised and methodical with high levels of attention to detail.
• Good communicator, able to relay technical information clearly.

Responsibilities

• Develop in-depth knowledge of the product range.
• Respond to written technical support queries.
• Manage client relationships and provide technical support.
• Take on vocational opportunities to enhance service.
• Deliver regular training to stakeholders and customers.

Skills

Excellent face-to-face and telephone communication

Technical problem diagnosis and resolution

Time Management

Customer Focus

Ability to prioritise

Ability to present technical content

Job description

An exciting new opportunity to join the UK’s leading Home Life Safety provider. The successful applicant will be trained to play an active part in the provision of technical support to internal stakeholders and external customers.

The successful applicant will be responsible for carrying out the following responsibilities:

• Developing an in-depth knowledge of Aico’s product range
• Developing core electrical skills and knowledge for supporting Aico’s wide range of products
• Developing ICT skills to support your understanding of IoT technologies
• Develop a strong understanding of legislative frameworks that impact on the markets that Aico serve
• Record, analyse and communicate data at the appropriate level using the organisation’s standard tools and processes to all stakeholders within the responsibility of the job role
• Work with colleagues across all teams in providing first class service to all stakeholders
• Timely accurate response to technical queries in order to meet company objectives and support the sales team in driving business growth and profitability
• Accurately able to deliver technical content to both internal stakeholders and customers

Personal Situation:

This list is not fully extensive, and the successful applicant may be required to undertake additional responsibilities as deemed appropriate by management.

• Able to commute reliably to the office in Oswestry
• Must have clean (or near clean) driving licence
• Self-motivated with a desire to succeed
• Interested in Technology, and IoT development opportunities
• Able to prioritise and work to deadlines and other time pressures
• Organised and methodical with high levels of attention to detail
• A good communicator, able to digest and relay technical information verbally and in writing
• Commitment to maintaining high standards of quality and accuracy in all work
• Ability to deliver and receive feedback to colleagues

Business Skills:

• Must be an excellent face-to-face and telephone communicator
• Ability to effectively diagnose and resolve technical problems
• Time Management
• Customer Focus
• Ability to prioritise
• Able to demonstrate experience of working in a customer focused environment and working closely in a team or standing alone
• Ability to present technical content

List of Duties:

• Respond to written technical support
• To be able to demonstrate theoretical and diagnostic skills
• To be able to demonstrate or develop knowledge of best practice in Fire Protection through design, or installation skill with the appropriate knowledge for domestic applications
• To build an in depth understanding of our product range and the current legislation that determines their application and use in the markets we serve
• Manage client relationships
• To work across all internal and external departments in the development of end to end technical specification support requirements
• Take on additional vocational opportunities to further develop individual skills and enhance service scope and delivery
• Regular delivery of training to internal stakeholder and external customers
• Support R&D team in development of technical solutions
• Collaborate with the marketing team to develop accurate and high-quality technical content

We reserve the right to bring forward the closing date if we receive sufficient applicants.

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