Technical Account Manager - Tebex

Jibe Ventures; Remote; GBP 40,000 - 60,000; Full time

Job summary

A dynamic tech company in the UK seeks a Technical Account Manager to provide support for B2B SaaS partners. The role involves guiding partners through onboarding and technical implementation, ensuring a seamless experience. Candidates should have strong technical skills and the ability to communicate effectively with non-technical audiences. The position is remote-first, offering competitive benefits including health insurance, stock options, and generous paid time off.

Benefits

Remote Work

Private Health Insurance

Stock Options

Wellness Reimbursement

Gaming Allowance

33 paid days off per year

Annual Compensation Review

Personal Development Budget

Qualifications

• Strong technical understanding of APIs, SDKs, webhooks, and integration workflows.
• Proven experience in customer support for B2B SaaS.
• Ability to communicate clearly with non-technical audiences.

Responsibilities

• Support partners by explaining product capabilities and integration options.
• Guide partners through onboarding to ensure successful integration.
• Provide expert technical assistance and troubleshoot issues.
• Act as the authority on APIs and SDKs for the team.
• Build strong relationships with partners through proactive support.

Skills

Technical understanding of web technologies

Experience supporting B2B SaaS or API-driven products

Excellent written and verbal communication skills

Ability to explain complex technical concepts

Experience with developers and technical partners

Tools

Scripting languages (JavaScript, Python)

Job description

Technical Account Manager – Tebex

• Support
• London
• Intermediate
• Full-time

Description

We’re on the hunt for a sharp, tech-savvy bridge builder to join the Tebex team as our next Technical Account Manager – ensuring partners unlock the full potential of our platform.

As our Technical Account Manager, you’ll guide partners through onboarding, integrations, and technical implementation – translating business goals into seamless technical realities. You’ll be their go-to ally for everything from API support to creative problem-solving, ensuring every partner journey feels smooth, efficient, and expertly supported.

So if you thrive on solving technical puzzles, enjoy working with both people and APIs, and want to help game creators and studios succeed with Tebex – we’d love to hear from you.

This is a remote-first role, open to candidates who reside in the UK and are eligible to work there full-time.

Responsibilities

• Collaborate with the sales team to support prospective partners by clearly explaining Tebex’s product capabilities and integration options.
• Guide partners through onboarding and implementation to deliver a smooth, successful integration experience.
• Provide expert technical assistance by troubleshooting issues, resolving inquiries, or escalating internally when needed.
• Act as a go-to authority on our APIs, SDKs, and integration workflows – empowering internal teams to communicate technical solutions effectively.
• Build strong relationships with partners through proactive support and clear communication.

Requirements

• Strong technical understanding of web technologies, including APIs, SDKs, webhooks, and integration workflows.
• Proven experience supporting B2B SaaS, platform, or API-driven products.
• Excellent written and verbal communication skills.
• Ability to explain complex technical concepts to non-technical audiences.
• Experience working with developers, technical partners, or enterprise clients in onboarding or support contexts.

Bonus Points

• Familiarity with scripting languages (e.g., JavaScript, Python) or the ability to read and understand code.

About Tebex

As part of Overwolf, the leading modding platform in the game industry, Tebex supports thousands of server owners and content creators on various platforms, including Minecraft, Rust, Discord, Ark, FiveM, and more.

What you’ll get:

• Remote Work: Work from home or anywhere that works for you
• Private Health Insurance: Comprehensive coverage for your peace of mind
• Stock Options: Be part of our shared success
• Wellness Reimbursement: Support for mental health therapy, fitness activities, classes, and related equipment
• Gaming Allowance: A dedicated budget for games and gaming equipment
• Vacation & Holidays: 33 paid days off per year (including UK bank holidays)
• Annual Compensation Review: Ensuring your package remains competitive and rewarding
• Personal Development Budget: For courses, training, and professional growth